Quality Control Technician

QC – Roles & Responsibilities in Mahindra Workshop:

1. Vehicle Quality Inspection

• Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer.
• Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs).
• Verify that all complaints listed in the job card have been addressed properly.
• Check road test results, vehicle cleanliness, and overall finishing quality.

2. Process & Standard Compliance

• Ensure workshop operations follow Mahindra’s Quality Process Guidelines (like QMS, TPM, M-STAT, or TSI).
• Confirm adherence to Torque Specifications, Repair Manuals, and Diagnostic Procedures.
• Ensure all tools and equipment used are calibrated and in proper condition.

3. Customer Concern Resolution

• Validate that customer complaints are fully resolved before delivery.
• Conduct a final satisfaction check from the customer’s perspective.
• Identify any repeat issues or comeback jobs and take corrective measures.

4. Coordination & Communication

• Coordinate with:
• Service Advisors – for clarification on job card concerns.
• Technicians – for rework or improvement areas.
• Bodyshop/Paintshop – for finish and alignment quality.
• Communicate non-conformities or poor workmanship to the Workshop Manager or Service Head.

5. Documentation & Reporting

• Maintain QC inspection records for all vehicles.
• Record Defect Reports, Rework Jobs, and Audit Findings.
• Track Repeat Repair and Customer Complaint Trends.
• Submit daily/weekly QC reports to the Workshop Manager.

6. Quality Improvement Initiatives

• Participate in PDI (Pre-Delivery Inspection), Post Service Quality Audits, and CSI Improvement Programs.
• Conduct training sessions or toolbox talks for technicians on common quality issues.
• Work on root cause analysis (RCA) and implement corrective and preventive actions (CAPA).

7. Safety & Housekeeping

• Ensure vehicles are inspected in a safe environment.
• Follow all 5S and safety standards in the workshop.
• Check that vehicles are properly cleaned and sanitized before delivery.

8. Customer Experience

• Support the delivery team in ensuring zero defect delivery.
• Help in achieving high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
• Handle customer rechecks or post-delivery issues if any quality gap is found.

9. Performance Indicators (KPIs)

• % of vehicles cleared without rework
• Repeat job ratio
• Quality audit score
• CSI/NPS related to service quality
• Warranty rejection rate

Job Types: Full-time, Permanent

Pay: ₹9,603.91 - ₹17,125.09 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Application Question(s):

• 1. What are the key responsibilities of a Quality Controller in an automobile workshop?

2. How do you ensure that all customer complaints mentioned in the job card are properly resolved before delivery?
3. What parameters do you check during a final road test before vehicle delivery?4. How do you handle a situation where you find poor workmanship or an incomplete job during inspection?5. What steps do you follow to prevent repeat repairs or comeback jobs?6. Can you explain the importance of following Mahindra’s SOPs and torque specifications?7. How do you maintain and report QC inspection records and rework reports?

Work Location: In person