Roles & Responsibilities of Spare Parts Executive Maintain optimal stock levels of fast-moving, slow-moving, and critical parts. Ensure proper binning & labeling of parts for easy identification. Conduct regular physical stock audits & reconciliation with the system stock. Minimize obsolete or dead stock by monitoring consumption patterns. Place timely orders with OEM or approved vendors based on consumption and forecasts. Follow up on pending orders to ensure timely receipt. Handle emergency orders for urgent vehicle requirements. Issue parts to workshop (RO) or counter sales as per company process. Ensure accurate billing and documentation (RO, invoice, gate pass). Track parts returns from workshop (due to wrong issue or job cancellations). Attend to retail counter sales customers promptly and guide them on correct parts. Share price estimates and delivery timelines. Handle warranty parts replacement process. Maintain all records related to GRN (Goods Receipt Note), indents, invoices, stock registers. Prepare daily, weekly & monthly reports on stock position, consumption, pending orders, etc. Assist in preparing MIS reports for management. n Coordinate with service advisors & workshop team to understand upcoming requirements. Work closely with accounts for timely payment processing & clearing vendor bills. Ensure storage practices comply with company & OEM guidelines (temperature, shelf-life, safety). Maintain clean and organized stores area to avoid damage & ensure easy retrieval. Achieve sales targets for counter sales & accessories. Promote value-added products and seasonal kits. Ensure timely system entries for receipts, issues, returns, adjustments. Use DMS (like DMS / Autoline / Tally) effectively for inventory and billing operations. ✅ Key Skills Required: Knowledge of automobile spare parts catalogues. Good computer & ERP (DMS) skills. Inventory control & documentation. Customer communication & sales skills. Attention to detail and strong follow-up. Job Type: Full-time Pay: ₹8,249.68 - ₹12,058.40 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Leave encashment Life insurance Compensation Package: Performance bonus Schedule: Day shift Fixed shift Morning shift Night shift Work Location: In person Speak with the employer +91 9124276001
Roles & Responsibilities of Spare Parts Executive Maintain optimal stock levels of fast-moving, slow-moving, and critical parts. Ensure proper binning & labeling of parts for easy identification. Conduct regular physical stock audits & reconciliation with the system stock. Minimize obsolete or dead stock by monitoring consumption patterns. Place timely orders with OEM or approved vendors based on consumption and forecasts. Follow up on pending orders to ensure timely receipt. Handle emergency orders for urgent vehicle requirements. Issue parts to workshop (RO) or counter sales as per company process. Ensure accurate billing and documentation (RO, invoice, gate pass). Track parts returns from workshop (due to wrong issue or job cancellations). Attend to retail counter sales customers promptly and guide them on correct parts. Share price estimates and delivery timelines. Handle warranty parts replacement process. Maintain all records related to GRN (Goods Receipt Note), indents, invoices, stock registers. Prepare daily, weekly & monthly reports on stock position, consumption, pending orders, etc. Assist in preparing MIS reports for management. n Coordinate with service advisors & workshop team to understand upcoming requirements. Work closely with accounts for timely payment processing & clearing vendor bills. Ensure storage practices comply with company & OEM guidelines (temperature, shelf-life, safety). Maintain clean and organized stores area to avoid damage & ensure easy retrieval. Achieve sales targets for counter sales & accessories. Promote value-added products and seasonal kits. Ensure timely system entries for receipts, issues, returns, adjustments. Use DMS (like DMS / Autoline / Tally) effectively for inventory and billing operations. ✅ Key Skills Required: Knowledge of automobile spare parts catalogues. Good computer & ERP (DMS) skills. Inventory control & documentation. Customer communication & sales skills. Attention to detail and strong follow-up. Job Type: Full-time Pay: ₹8,249.68 - ₹12,058.40 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Leave encashment Life insurance Compensation Package: Performance bonus Schedule: Day shift Fixed shift Morning shift Night shift Work Location: In person Speak with the employer +91 9124276001
1. Digital Marketing /IT/ EDP Executive (Electronic Data Processing) Executive – Roles & Responsibilities Roles & Responsibilities: Plan and execute digital marketing campaigns (Google Ads, Facebook Ads, etc.) Manage and update dealership website and landing pages. Handle SEO & SEM to increase online traffic. Manage social media platforms: Facebook, Instagram, LinkedIn, YouTube. Monitor online reviews and reputation. Coordinate with sales and CRM teams for digital leads. Analyze website & campaign performance through tools like Google Analytics. Email marketing campaigns and WhatsApp/SMS marketing. Keep up with industry trends and competition's digital strategy. EDP Data entry & update in DMS (Dealer Management System). Maintain vehicle stock, service records, spare parts updates. Support in invoicing, RO generation, and job card updates. Generate regular MIS reports for sales, service, and inventory. Assist in online warranty claims and service history uploads. Coordinate with OEM portals for data uploads or corrections. Maintain backup of critical data and ensure system accuracy. 3. IT Manage network and internet connectivity across departments. Maintain and troubleshoot hardware (computers, printers, CCTV). Install, update, and manage software licenses and antivirus. Regularly backup dealership data and DMS systems. Troubleshoot DMS/ERP system issues in coordination with vendors. Ensure cybersecurity protocols are followed. Support biometric/attendance systems and intercom setups. Manage dealership email and domain configurations. Job Types: Full-time, Permanent Pay: ₹9,934.63 - ₹13,616.67 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person
Customer Interface Act as the face of the dealership to customers visiting for service or inquiries. Maintain positive and professional relationships with all customers. Service Coordination Coordinate between service advisors, technicians, and customers to ensure timely updates and delivery. Communication Bridge Communicate service estimates, repair status, and job completion details to customers. Resolve complaints, feedback, and queries efficiently. Customer Retention Promote service reminders, AMC (Annual Maintenance Contract), and loyalty programs. Encourage repeat visits and build long-term customer relationships. Feedback Collection Take customer feedback after service. Highlight unsatisfied cases to the CRM/CXM for prompt resolution. Responsibilities of a CRE AreaResponsibilities Customer Handling - Greet and assist customers during vehicle drop and delivery. - Provide accurate job card information and delivery times. Service Follow-up - Call customers for service due reminders, post-service feedback. - Maintain a follow-up tracker. Complaint Management - Register and escalate unresolved issues to CRM/CXM. - Ensure proper closure and documentation of all complaints. Documentation & Systems - Update DMS with customer interaction data. - Maintain accurate records of customer preferences and history. CSI & E-Rating Management - Work towards improving CSI (Customer Satisfaction Index) scores. - Ensure all parameters are explained for E-rating submission. Coordination - Coordinate with Parts, Workshop, and Delivery teams. - Assist in timely updates to the customer during service. Job Types: Full-time, Permanent, Fresher Pay: ₹9,113.93 - ₹10,384.11 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9124276001
Customer Interface Act as the face of the dealership to customers visiting for service or inquiries. Maintain positive and professional relationships with all customers. Service Coordination Coordinate between service advisors, technicians, and customers to ensure timely updates and delivery. Communication Bridge Communicate service estimates, repair status, and job completion details to customers. Resolve complaints, feedback, and queries efficiently. Customer Retention Promote service reminders, AMC (Annual Maintenance Contract), and loyalty programs. Encourage repeat visits and build long-term customer relationships. Feedback Collection Take customer feedback after service. Highlight unsatisfied cases to the CRM/CXM for prompt resolution. Responsibilities of a CRE AreaResponsibilities Customer Handling - Greet and assist customers during vehicle drop and delivery. - Provide accurate job card information and delivery times. Service Follow-up - Call customers for service due reminders, post-service feedback. - Maintain a follow-up tracker. Complaint Management - Register and escalate unresolved issues to CRM/CXM. - Ensure proper closure and documentation of all complaints. Documentation & Systems - Update DMS with customer interaction data. - Maintain accurate records of customer preferences and history. CSI & E-Rating Management - Work towards improving CSI (Customer Satisfaction Index) scores. - Ensure all parameters are explained for E-rating submission. Coordination - Coordinate with Parts, Workshop, and Delivery teams. - Assist in timely updates to the customer during service. Job Types: Full-time, Permanent, Fresher Pay: ₹9,113.93 - ₹10,384.11 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9124276001
1. Digital Marketing /IT/ EDP Executive (Electronic Data Processing) Executive – Roles & Responsibilities Roles & Responsibilities: Plan and execute digital marketing campaigns (Google Ads, Facebook Ads, etc.) Manage and update dealership website and landing pages. Handle SEO & SEM to increase online traffic. Manage social media platforms: Facebook, Instagram, LinkedIn, YouTube. Monitor online reviews and reputation. Coordinate with sales and CRM teams for digital leads. Analyze website & campaign performance through tools like Google Analytics. Email marketing campaigns and WhatsApp/SMS marketing. Keep up with industry trends and competition's digital strategy. EDP Data entry & update in DMS (Dealer Management System). Maintain vehicle stock, service records, spare parts updates. Support in invoicing, RO generation, and job card updates. Generate regular MIS reports for sales, service, and inventory. Assist in online warranty claims and service history uploads. Coordinate with OEM portals for data uploads or corrections. Maintain backup of critical data and ensure system accuracy. 3. IT Manage network and internet connectivity across departments. Maintain and troubleshoot hardware (computers, printers, CCTV). Install, update, and manage software licenses and antivirus. Regularly backup dealership data and DMS systems. Troubleshoot DMS/ERP system issues in coordination with vendors. Ensure cybersecurity protocols are followed. Support biometric/attendance systems and intercom setups. Manage dealership email and domain configurations. Job Types: Full-time, Permanent Pay: ₹9,934.63 - ₹13,616.67 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person
QC – Roles & Responsibilities in Mahindra Workshop : 1. Vehicle Quality Inspection Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer. Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs). Verify that all complaints listed in the job card have been addressed properly. Check road test results, vehicle cleanliness, and overall finishing quality. 2. Process & Standard Compliance Ensure workshop operations follow Mahindra’s Quality Process Guidelines (like QMS, TPM, M-STAT, or TSI). Confirm adherence to Torque Specifications , Repair Manuals , and Diagnostic Procedures . Ensure all tools and equipment used are calibrated and in proper condition. 3. Customer Concern Resolution Validate that customer complaints are fully resolved before delivery. Conduct a final satisfaction check from the customer’s perspective. Identify any repeat issues or comeback jobs and take corrective measures. 4. Coordination & Communication Coordinate with: Service Advisors – for clarification on job card concerns. Technicians – for rework or improvement areas. Bodyshop/Paintshop – for finish and alignment quality. Communicate non-conformities or poor workmanship to the Workshop Manager or Service Head . 5. Documentation & Reporting Maintain QC inspection records for all vehicles. Record Defect Reports , Rework Jobs , and Audit Findings . Track Repeat Repair and Customer Complaint Trends . Submit daily/weekly QC reports to the Workshop Manager. 6. Quality Improvement Initiatives Participate in PDI (Pre-Delivery Inspection) , Post Service Quality Audits , and CSI Improvement Programs . Conduct training sessions or toolbox talks for technicians on common quality issues. Work on root cause analysis (RCA) and implement corrective and preventive actions (CAPA) . 7. Safety & Housekeeping Ensure vehicles are inspected in a safe environment. Follow all 5S and safety standards in the workshop. Check that vehicles are properly cleaned and sanitized before delivery. 8. Customer Experience Support the delivery team in ensuring zero defect delivery . Help in achieving high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) . Handle customer rechecks or post-delivery issues if any quality gap is found. 9. Performance Indicators (KPIs) % of vehicles cleared without rework Repeat job ratio Quality audit score CSI/NPS related to service quality Warranty rejection rate Job Types: Full-time, Permanent Pay: ₹9,603.91 - ₹17,125.09 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Provident Fund Application Question(s): 1. What are the key responsibilities of a Quality Controller in an automobile workshop? 2. How do you ensure that all customer complaints mentioned in the job card are properly resolved before delivery? 3. What parameters do you check during a final road test before vehicle delivery? 4. How do you handle a situation where you find poor workmanship or an incomplete job during inspection? 5. What steps do you follow to prevent repeat repairs or comeback jobs? 6. Can you explain the importance of following Mahindra’s SOPs and torque specifications? 7. How do you maintain and report QC inspection records and rework reports? Work Location: In person
QC – Roles & Responsibilities in Mahindra Workshop : 1. Vehicle Quality Inspection Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer. Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs). Verify that all complaints listed in the job card have been addressed properly. Check road test results, vehicle cleanliness, and overall finishing quality. 2. Process & Standard Compliance Ensure workshop operations follow Mahindra’s Quality Process Guidelines (like QMS, TPM, M-STAT, or TSI). Confirm adherence to Torque Specifications , Repair Manuals , and Diagnostic Procedures . Ensure all tools and equipment used are calibrated and in proper condition. 3. Customer Concern Resolution Validate that customer complaints are fully resolved before delivery. Conduct a final satisfaction check from the customer’s perspective. Identify any repeat issues or comeback jobs and take corrective measures. 4. Coordination & Communication Coordinate with: Service Advisors – for clarification on job card concerns. Technicians – for rework or improvement areas. Bodyshop/Paintshop – for finish and alignment quality. Communicate non-conformities or poor workmanship to the Workshop Manager or Service Head . 5. Documentation & Reporting Maintain QC inspection records for all vehicles. Record Defect Reports , Rework Jobs , and Audit Findings . Track Repeat Repair and Customer Complaint Trends . Submit daily/weekly QC reports to the Workshop Manager. 6. Quality Improvement Initiatives Participate in PDI (Pre-Delivery Inspection) , Post Service Quality Audits , and CSI Improvement Programs . Conduct training sessions or toolbox talks for technicians on common quality issues. Work on root cause analysis (RCA) and implement corrective and preventive actions (CAPA) . 7. Safety & Housekeeping Ensure vehicles are inspected in a safe environment. Follow all 5S and safety standards in the workshop. Check that vehicles are properly cleaned and sanitized before delivery. 8. Customer Experience Support the delivery team in ensuring zero defect delivery . Help in achieving high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) . Handle customer rechecks or post-delivery issues if any quality gap is found. 9. Performance Indicators (KPIs) % of vehicles cleared without rework Repeat job ratio Quality audit score CSI/NPS related to service quality Warranty rejection rate Job Types: Full-time, Permanent Pay: ₹9,603.91 - ₹17,125.09 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Provident Fund Application Question(s): 1. What are the key responsibilities of a Quality Controller in an automobile workshop? 2. How do you ensure that all customer complaints mentioned in the job card are properly resolved before delivery? 3. What parameters do you check during a final road test before vehicle delivery? 4. How do you handle a situation where you find poor workmanship or an incomplete job during inspection? 5. What steps do you follow to prevent repeat repairs or comeback jobs? 6. Can you explain the importance of following Mahindra’s SOPs and torque specifications? 7. How do you maintain and report QC inspection records and rework reports? Work Location: In person