Quality Coach

*(Candidates from Automotive OEM or Dealer Network is preferable and candidate from s service background but keen to transition into this role are also welcome to Apply)

• Understand the Project Intent and Deliver through Network Transformation towards the Objective.
• Drive Quality and Customer Centricity in (4-Wheeler OEM) Dealer Network and Reduce dispersion
• Coach, mentor, motivate and supervise participants, and influence them to take positive action and accountability for their assigned responsibilities.
• Collaborate with Dealership management & Regional Teams to deploy the Project / Content
• Support in Planning & Scheduling training sessions and deliver according to the plan
• Ensures Process implementation and adherence at Network by Dealership Team
• Identify the gaps between standards and real implementation and handholds through OJT
• Ensures KPIs are met through process adherence - Test Drive, PSF, Conversion Ratio Etc. for Sales and PSF, Final Inspection, Appointment %, Repeat Repair etc. for Service
• Monitor and Work together to improve the adherence level, KPIs and End Customer Satisfaction
• Develop monitoring systems to ensure that all network employees are performing job responsibilities as per SOP's.
• Keeps himself Updated for recent developments, enhancements, Tools, Processes, Policies, Products so as to coach Dealerships
• Interact and update Regional Teams for their respective deployement, status and pain areas for action / support required if any
• Assess Dealership adherence Level through Periodic and Sustenance Audits

QUALIFICTION & EQUIVALENT WORK EXPERIENCE

• Should be a Graduate / Engineering Graduate / Diploma with Good communication, presentation, and interpersonal skills.
• In Depth Knowledge of Dealership Sales and Aftersales Operation. In Depth Sales & Aftersales Process Knowledge and Selling Skills
• Knowledge of the latest corporate training / Coaching techniques.
• Total 4 - 10yrs. of experience in Automobile Sales or Service Operation / Training/ Coaching & with Mini 3- 5 yrs. of OEM Exposure Preferred.
• Have an experience of delivering max of 18 days training/coaching per month and Willing to travel out station.
• Exposure in similar kind of process coaching / training is added advantage
• Should be proficient in Computer, special skills on Content Delivery, Power Point & Excel ( will follow a screening test)