Quality Coach

Job description

• Monitor calls and coach the BDRs for performance enhancement and call quality.
• Conduct disposition analysis and build insights for coaching
• Prepare TNA and provide insights for the Ops department
• Conduct Need based trainings to enhance call quality
• Ensure calibration of the Process standards and run activities to drive consistency
• Audit call notes and Lead handover to deliver better quality
• Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.
• Prepare reports and manage data relevant to the program performance and Coaching plans.

Desired candidate Must Have

• College Degree in any stream
• Experience in coaching and good understanding of the different coaching concepts
• Adept at engaging with international clientele
• Able to effectively understand and communicate using American dialect.
• Experience in any of the following would be an added advantage
• Any candidate with BDR/ SDR experience
• SQL/BANT/Appointment Gen, campaign types in Demand Generation
• Drafting call notes/ call comments for client deliveries.
• Experience in leading a QA Team OR worked delivering HQL/ SQL campaigns
• Candidates who have worked in Cold call centers with experience in telesales
• Business Acumen for the B2B lead generation industry (Only from B2B lead gen domain) – Minimum 2 years

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Compensation Package:

• Performance bonus
• Quarterly bonus

Schedule:

• Monday to Friday
• Night shift
• US shift

Experience:

• Outbound sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person