Quality Coach

• Monitor calls and coach the BDRs for performance enhancement and call quality.
• Conduct disposition analysis and build insights for coaching
• Prepare TNA and provide insights for the Ops department
• Conduct Need based trainings to enhance call quality
• Ensure calibration of the Process standards and run activities to drive consistency
• Audit call notes and Lead handover to deliver better quality
• Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.
• Prepare reports and manage data relevant to the program performance and Coaching plans.

Desired candidate

• Must Have
• College Degree in any stream
• Experience in coaching and good understanding of the different coaching concepts
• Adept at engaging with international clientele
• Able to effectively understand and communicate using American dialect.
• Experience in any of the following would be an added advantage
• Any candidate with BDR/ SDR experience
• SQL/BANT/Appointment Gen, campaign types in Demand Generation
• Drafting call notes/ call comments for client deliveries.
• Experience in leading a QA Team OR worked delivering HQL/ SQL campaigns
• Candidates who have worked in Cold call centers with experience in telesales
• Business Acumen for the B2B lead generation industry (Only from B2B lead gen domain) – Minimum 2 years.

About UnboundB2B:

·        UnboundB2B is a fast growing b2b lead generation company in Pune, India with offices in Delaware, US & Bay Area, CA. We cater to the elite group of b2b enterprises in North America and have proven track record of growth & success which translates to employee growth & learning capabilities within the company. Being part of UnboundB2B will help you horn your soft skills and analytical skills besides the opportunity of learning so much more about Technology industry.