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Saarathee Crm
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Quality Auditor Voice Process

Quality Auditor Voice Process

2 - 5 years

|

2 - 3 Lacs

Posted:21 hours ago| Platform:

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Skills Required

voice process quality audit call audit quality control team management customer service team handling training quality monitoring customer support quality analysis quality check call quality quality assurance call monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Evaluate voice calls for compliance with internal quality standards and client expectations, Validate and analyze CSRs for accuracy and adherence to guidelines, Provide constructive feedback to agents via live call monitoring, weekly listening sessions, and one-on-one feedback sessions, Identify recurring issues and suggest process improvements, Collaborate with team leaders and trainers to develop targeted coaching and training programs, Generate sales scripts and performance-enhancement strategies, Compile and present detailed QA reports highlighting performance metrics and trends

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