Key Responsibilities: Customer Support: Handle inbound and outbound customer calls, emails, and chat queries promptly and professionally. Provide accurate and detailed information to customers regarding products, services, and policies. Assist customers in troubleshooting issues with products or services and offer solutions in a clear and empathetic manner. Issue Resolution: Resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction. Escalate complex issues to the appropriate department or supervisor when necessary. Follow up on customer cases to ensure complete resolution and customer satisfaction. Product Knowledge: Maintain a deep understanding of the companys products or services, including features, benefits, and common troubleshooting steps. Provide training to new customers or users, as needed, to ensure effective use of products/services. Documentation and Reporting: Accurately log all customer interactions, complaints, and resolutions in the CRM system. Provide feedback and suggestions to improve the customer experience based on interactions. Assist in generating customer service reports, tracking performance metrics, and identifying areas for improvement. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad,Remote
Saarathee is looking for candidates with disabilities to fill the position of Team Leader. If you have strong leadership and communication skills, this role is for you. Qualification: Graduate in any subject Experience: 1-2 years in a leadership or supervisory role What Youll Do: Lead, mentor, and manage a team to achieve performance targets. Monitor team performance and provide constructive feedback. Allocate tasks effectively and ensure timely project completion. Foster a positive and collaborative work environment. Address and resolve team conflicts promptly. Conduct team meetings to discuss goals, progress, and challenges. Prepare and present performance reports to management. Build and maintain strong relationships with clients and resolve queries efficiently. What Were Looking For: Strong leadership, interpersonal, and communication skills. Ability to manage and motivate a team effectively. Excellent problem-solving and decision-making abilities. Experience in client servicing is a plus. Experience in BPO preferred. Understanding of data and reporting.
Saarathee is looking for candidates with disabilities for the position of MIS Executive . If you have strong leadership and communication skills, this role is for you. Job Details: Location: Gurgaon (Hybrid) Qualification: Graduate in any subject Experience: 1 year in MIS or a related role What Youll Do: Collect, compile, and analyze data to prepare reports. Develop and maintain MIS reports, dashboards, and databases. Ensure data accuracy and integrity. Generate periodic and ad-hoc reports for management. Provide actionable insights to support decision-making. Automate reporting processes for improved efficiency. Collaborate with departments to understand reporting needs. What Were Looking For: Proficiency in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros). Strong analytical and problem-solving skills. Excellent attention to detail and organisational skills. Good communication and interpersonal abilities. Experience with data visualization tools (preferred). Knowledge of database management (preferred). If you think you are right for this role, what are you waiting for? Apply now: https://saarathee.com/pwd-journey/applyjob?jp_code=mis_saarathee_58_1739166372