Quality Auditor

Job Description:

We are looking for a candidate who is mature, understands the criticality of the job, and has the ability to speak persuasively. The candidate should have worked with the Quality Analysis of international calls, should have worked with different Quality Tools.

Responsibilities and Duties:

● Performs call monitoring and provides feedback to the Executives .

● Uses a quality monitoring data management system to compile and track performance at team and individual level.

● Coordinates and facilitates call calibration sessions for Executives.

● Performs & monitors customer care email responses.

● Provides actionable data to various internal support groups as needed.

● Coordinates and facilitates call calibration sessions for Executives.

● Provides feedback to executives, team leaders and managers.

● Prepares and analyzes internal quality reports for management reviews.

● Perform other duties as assigned.

● Evaluate processes for compliance with quality requirements.

● Assists with feedback and training of individuals who have contact with customers.

Requirement:

● Must have worked in the International process for at least 2 years as a Quality Auditor.

● Should have given one to one feedback.

● Should have given feedback to Voice , Email and Chat executives.

● Knowledge of Quality tools.

● Must possess Excellent Communication Skills.

● A Bachelor's Degree.

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person