Quality Assurance Specialist

🚀 QC Analyst — Arrowhead (Bangalore | Full-time | Onsite)

Join India’s fastest-growing voice AI startup powering autonomous calling agents at scale.

🧠 About Arrowhead

Arrowhead builds state-of-the-art autonomous voice AI agents that handle millions of real-time calls across sectors like edtech, fintech, and healthcare. Our clients include top-tier firms such as PhysicsWallah, Vedantu, Aditya Birla, Paytm Insurance, and Tata 1mg.

We’re scaling rapidly and are backed by leading investors, with a sharp focus on AI, real-time systems, and large-scale distributed infrastructure.

👩‍💻 What You’ll Do

As a QC analyst, you’ll be:

• Working closely with prompt engineers to relay findings
• Listening to and analyzing customer calls handled by our AI voice agents.
• Identifying issues such as incorrect responses, flow breaks, or technical glitches.
• Debugging call transcripts and flagging root causes for errors.
• Documenting patterns and working with the product/prompting team to improve accuracy and conversion.
• Ensuring that calls meet quality, compliance, and customer experience standards..

✅ What We’re Looking For

• Pursuing bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, English, Journalism, or a related field.
• Strong proficiency in English + Hindi
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

🌟 Why Arrowhead

• Work on one of the most exciting voice AI stacks in the country.
• Ownership from day one — you’ll own key services that drive 100K+ calls/day.
• Tight-knit team with zero fluff, high velocity culture.
• Competitive compensation, strong equity upside, and opportunity to grow fast.

📍 Location: Bangalore (Work From Office)