🚀 QC Analyst — Arrowhead (Bangalore | Full-time | Onsite) Join India’s fastest-growing voice AI startup powering autonomous calling agents at scale. 🧠 About Arrowhead Arrowhead builds state-of-the-art autonomous voice AI agents that handle millions of real-time calls across sectors like edtech, fintech, and healthcare. Our clients include top-tier firms such as PhysicsWallah, Vedantu, Aditya Birla, Paytm Insurance, and Tata 1mg. We’re scaling rapidly and are backed by leading investors, with a sharp focus on AI, real-time systems, and large-scale distributed infrastructure. 👩💻 What You’ll Do As a QC analyst, you’ll be: Working closely with prompt engineers to relay findings Listening to and analyzing customer calls handled by our AI voice agents. Identifying issues such as incorrect responses, flow breaks, or technical glitches. Debugging call transcripts and flagging root causes for errors. Documenting patterns and working with the product/prompting team to improve accuracy and conversion. Ensuring that calls meet quality, compliance, and customer experience standards.. ✅ What We’re Looking For Pursuing bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, English, Journalism, or a related field. Strong proficiency in English + Hindi Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work in a fast-paced, dynamic environment. 🌟 Why Arrowhead Work on one of the most exciting voice AI stacks in the country. Ownership from day one — you’ll own key services that drive 100K+ calls/day. Tight-knit team with zero fluff, high velocity culture. Competitive compensation, strong equity upside, and opportunity to grow fast. 📍 Location: Bangalore (Work From Office)
Official JD + About us: https://arrowheadteam.notion.site/Founder-s-office-JD-Arrowhead-26d2e89efe0f8090bd0dfb549e38c696?source=copy_link 🧑💻 YOUR ROLE We’re looking for a force-multiplier who can turn chaos into clarity, big ideas into execution, and help the CEO focus on what matters most. Think of this role as part strategist, part operator, part communicator — and all about making things happen to take Arrowhead to great heights. Your work will involve: Be the CEO’s co-pilot – help set priorities, prep for big investor meetings, and make sure the company’s eyes are on the right goals. Own the big projects – if it’s high-stakes, cross-functional, and “someone has to make sure this actually gets done,” it’s yours. 🕵️ Be in two places at once – join key meetings (sometimes in the CEO’s seat), capture insights, and drive follow-through. 🎬 Special ops – take on surprise missions like exploring new markets, structuring partnerships, or helping design the org of the future. 🌍 Build the playbook, not just follow it – connect with founders, operators, and leaders in other startups, borrow their best ideas, and bring back fresh processes and frameworks to make us sharper. 🚀 Why This Role Rocks You’ll have a front-row seat to building and scaling a startup. You’ll get to work on everything from strategy to operations to fundraising You will be working with some of the most renowned VPs of enterprises in India (Think: Vijay Shekhar Sharma literally signs off on our voice AI bot for Paytm Insurance) You’ll have direct impact on the CEO’s effectiveness and the company’s trajectory. You’ll basically become the glue and the accelerator for the entire team. ✅ QUALIFICATIONS 🎓 Background – consulting, strategy, ops, or high-growth startup experience is great, but we care more about impact and adaptability than titles. Preferred : Ex-MBB consulting and/or founder experience and/or Founder’s office at a very fast-growing startup 🧠 Strategic brain + operator’s hustle – you can switch between big-picture thinking and getting into the weeds without breaking a sweat. Preferred : Built and sky-rocketed GTM sales + customer success functions 📈 Data-driven instincts – you love dashboards, KPIs, and making decisions backed by numbers. 🗣 Power communicator – whether it’s a board deck, an investor pitch, or a Slack update, you know how to get the message across. 🤹 Multi-tasking ninja – juggling priorities, projects, and stakeholders is your natural state. 🤝 People whisperer – you can build trust quickly with leadership, teammates, and external partners. 🚀 Startup-ready – you’re comfortable with ambiguity, wear multiple hats, and thrive when things are moving fast.
Application link: https://forms.gle/k9TcpMJjHeepESav7 *See all roles we’re hiring for 👀* * Note: This role is in-person in Indiranagar, Bangalore 🚀 READ ON IF YOU WANT TO… Build a product users LOVE Want to create MASSIVE impact Want to do the BEST work of your life Work with a PASSIONATE and KICK-ASS team, with a vision that will blow your mind ❓ ABOUT ARROWHEAD What we are: The most human-like voice AI bot for BFSI What we are in more details: See it for yourself through our bot calls below: Loan sales call: https://drive.google.com/file/d/1CxbETNMRSba7idz_0IgMxotj3jRjD85q/view?usp=sharing Health insurance sales: https://drive.google.com/file/d/156pv9cdWyRrwX7ef5JBt3K28A72_PYEr/view?usp=sharing What we’ve done: Proven to be the most human-like bot in the market (Competed in POCs against 6+ other voice AI companies and came out as #1 to win contracts) We’ve grown the fastest of any voice AI company in India - in <8 months, working with: Banks / NBFCs: Aditya Birla, RBL Bank, Axis Bank, IndusInd Bank, Shriram Finance, Bajaj Auto and others Fintechs: Cred, Paytm, Turtlemint, InsuranceDekho, Simpl and others Others: Physics Wallah, Tata 1MG, Aakaash Institute, upGrad and others Our funds: Just closed our $3 mn seed round 💰 ⭐️ OUR CLIENTS Aditya Birla Axis Bank Paytm Cred IndusInd Bank Shriram Finance Bajaj Auto Tata 1MG … just to name a few 🙌 WHAT OUR EXISTING TEAM SAYS ABOUT OUR CULTURE Arrowhead’s culture is nothing like i’ve seen in any organization I’ve worked at. I actually feel like I can express my ideas and that they will be heard and implemented here. I’ve never felt this empowered before. ❤️ GROW TO UNPARALLELED LEVELS **** At Arrowhead, we have a deep focus on being the best - the best product and the best partner to the customer. This is how we’ve gotten to where we are today, and how we will continue to grow to become the largest BFSI-focused voice AI company in Asia. It is not for the faint of heart - you will learn the most, grow the most and do the most you’ve ever done. But you have to be willing to put in that blood, sweat and tears to get there. 🧑💻 YOUR ROLE We're looking for a Senior Software Engineer who can architect and build robust infrastructure systems that power our voice AI platform. You'll be the backbone of our technology, ensuring our systems can handle massive scale while maintaining high performance and reliability. Your work will involve: Own end-to-end product development – from requirement gathering and architecture design to implementation and launch, you'll shepherd features through their complete lifecycle. Build for massive scale – develop systems that can handle hundreds of thousands of calls per day with high reliability and performance. Innovate through research – stay current with cutting-edge technologies, read research papers, and implement state-of-the-art solutions that give us a competitive edge. Architect distributed systems – design robust, scalable infrastructure that can handle our growing customer base and evolving product requirements. Optimize for performance – identify and resolve bottlenecks to ensure our voice AI delivers natural, real-time conversations without latency issues. 🚀 Why This Role Rocks You'll have a front-row seat to building and scaling cutting-edge voice AI infrastructure. You'll get to work on system architecture, performance optimization, and scalability solutions . You will be implementing infrastructure that powers conversations with some of India's biggest enterprises (Our voice AI technology is vetted by technical leaders at companies like Paytm) . You'll have direct impact on product reliability, performance, and the company's technical trajectory. You'll build mission-critical systems that enable hundreds of thousands of AI conversations daily. ✅ QUALIFICATIONS What We're Looking For 5+ years experience in data science, machine learning, or related field Strong background in natural language processing (NLP) and conversational AI systems Experience with speech recognition and text-to-speech technologies Proficiency in Python and data science libraries (NumPy, Pandas, scikit-learn) Familiarity with deep learning frameworks (PyTorch, TensorFlow, Hugging Face) AI & ML Skills Experience fine-tuning language models (LLMs) for specific domains or tasks Expertise in analyzing conversational data at scale and extracting actionable insights Knowledge of customer intelligence systems and experience building data-driven applications Understanding of speech-to-text optimization and improving transcription accuracy Data Engineering & Analytics Experience with large-scale data processing (handling hundreds of thousands of conversations) Ability to design and implement data pipelines for continuous model improvement Knowledge of feature engineering techniques for conversational data Experience with A/B testing methodologies to evaluate model improvements Familiarity with data visualization tools for presenting insights to stakeholders Startup Mindset You've built and deployed ML models in production environments Comfortable with fast-paced environment where you'll own critical data science decisions Collaborative approach - you work well with engineering teams, product, and founders Growth-minded and excited about building customer intelligence systems that scale 🙋 SOUNDS LIKE YOU? User-obsessed: Users come first, above all else. Communication: You over-communicate. You communicate clearly and precisely, both verbally and in writing, including explaining technical concepts. Timeliness: You respect timelines and communicate beforehand if there is a blocker Ownership : You proactively take initiative to find solutions and focus on what must be done to create success. Grit : You pursue challenging goals with passion and courage. Intellectual curiosity: You want to constantly push yourself out of your comfort zone to try and learn new things Entrepreneurial: You are empowered to take decisions and act on them, treating this startup as your own