Quality Assurance Manager

Position: QA Manager Experience: 7 to 8 Years Location: Bangalore (Work from office) Type: Permanent Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. Job Description: The QA Manager with 7 to 8 years of experience to lead our QA team and collaborate closely with the development team for an enterprise-grade IAM product. The ideal candidate should have strong technical knowledge, excellent leadership skills, and a solid understanding of authentication, security protocols, and product quality lifecycle. Roles/Responsibilities: Lead and mentor a team of QA engineers. Assign tasks, conduct reviews, and ensure timely delivery. Define QA team goals aligned with product objectives. Define and implement QA strategies, test plans, and processes. Drive both manual and automation testing. Manage test planning, execution, and reporting. Own the defect management lifecycle and traceability matrix. Act as a bridge between QA and Development teams. Ensure feature readiness through crossfunctional coordination. Validate and test core IAM features: SSO, MFA, federation, LDAP, OAuth2, SAML, RBAC, etc.(Good to have) Ensure security, compliance, and performance aspects are tested. Oversee regression and vulnerability testing for IAM modules. Guide automation efforts using Selenium, Cypress, Postman, or similar tools. Oversee API testing, performance/load testing (e.g., JMeter). Create and track QA metrics: test coverage, defect leakage, test pass percentage, etc. Report quality risks and recommendations to leadership. Work closely with Product Owners, DevOps, Security, and Support teams. Provide regular status updates and lead QA related discussions in review meetings. Skillset: Good experience in Enterprise-scale Web & Cloud Application Testing Knowledgeable of automation tools and frameworks such as selenium, protractor, and testNG. Experienced in using various bug tracking, source control, and build release tools, like JIRA, SVN, GIT, Bugzilla Strong understanding of SQL, HTML, CSS, JS, Spring, Hibernate, XML, HTTP protocol, Shell scripting, IE Developer tools, and code profiling tools like jProfiler. Ability to adapt and willingness to learn new technology or techniques. Organized and process-oriented individual with the ability to maintain excellent process/testing/build release documentation and reports. Analytical skills, problem-solving, and decision-making skills. Should have a deep understanding of Agile principles, Scrum methodology, and other Agile methodologies to facilitate the team's adoption of Agile practices and processes. Organizational and privatization skills and the ability to balance multiple projects within tight timelines. Strong written and oral communication, collaboration, and influencing skills to drive change across business units. Communicate with all levels within the organization. Should have excellent leadership and interpersonal skills to guide and motivate team members, foster team collaboration, and promote a culture of continuous improvement.