Cross Identity

Lead QA efforts e.g strategy, planning, and automation; IAM testing, regression, performance; quality, selenium, protractor, testNG SQL, HTML, CSS, JS, Spring, Hibernate, XML, HTTP , Shell scripting, jProfiler.SSO, MFA, , LDAP, OAuth2, SAML, RBAC

Java with 3-15 years experience in Core Java,J2EE,Spring security, Hibernate, Microservices, JavaScript, jQuery, MVC, waf, JPA, REST, webservices, Tomcat, Maven, design patterns, MySQL OpenAI, Azure Cognitive Services, AWS AI tools, Hugging Face APIs

Position: QA Manager Experience: 7 to 8 Years Location: Bangalore (Work from office) Type: Permanent Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. Job Description: The QA Manager with 7 to 8 years of experience to lead our QA team and collaborate closely with the development team for an enterprise-grade IAM product. The ideal candidate should have strong technical knowledge, excellent leadership skills, and a solid understanding of authentication, security protocols, and product quality lifecycle. Roles/Responsibilities: Lead and mentor a team of QA engineers. Assign tasks, conduct reviews, and ensure timely delivery. Define QA team goals aligned with product objectives. Define and implement QA strategies, test plans, and processes. Drive both manual and automation testing. Manage test planning, execution, and reporting. Own the defect management lifecycle and traceability matrix. Act as a bridge between QA and Development teams. Ensure feature readiness through crossfunctional coordination. Validate and test core IAM features: SSO, MFA, federation, LDAP, OAuth2, SAML, RBAC, etc.(Good to have) Ensure security, compliance, and performance aspects are tested. Oversee regression and vulnerability testing for IAM modules. Guide automation efforts using Selenium, Cypress, Postman, or similar tools. Oversee API testing, performance/load testing (e.g., JMeter). Create and track QA metrics: test coverage, defect leakage, test pass percentage, etc. Report quality risks and recommendations to leadership. Work closely with Product Owners, DevOps, Security, and Support teams. Provide regular status updates and lead QA related discussions in review meetings. Skillset: Good experience in Enterprise-scale Web & Cloud Application Testing Knowledgeable of automation tools and frameworks such as selenium, protractor, and testNG. Experienced in using various bug tracking, source control, and build release tools, like JIRA, SVN, GIT, Bugzilla Strong understanding of SQL, HTML, CSS, JS, Spring, Hibernate, XML, HTTP protocol, Shell scripting, IE Developer tools, and code profiling tools like jProfiler. Ability to adapt and willingness to learn new technology or techniques. Organized and process-oriented individual with the ability to maintain excellent process/testing/build release documentation and reports. Analytical skills, problem-solving, and decision-making skills. Should have a deep understanding of Agile principles, Scrum methodology, and other Agile methodologies to facilitate the team's adoption of Agile practices and processes. Organizational and privatization skills and the ability to balance multiple projects within tight timelines. Strong written and oral communication, collaboration, and influencing skills to drive change across business units. Communicate with all levels within the organization. Should have excellent leadership and interpersonal skills to guide and motivate team members, foster team collaboration, and promote a culture of continuous improvement.

Position: Sales Manager Experience: 5 to 10 yrs Location: Mumbai Role: Individual Contributor role Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. A career in Cyber Security, especially in IAM, ensures guaranteed growth as demand for professionals, including in business development and sales. Cross Identity has a massive growth plan with exciting career opportunities. You will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in Cyber Security's Identity Access Management space. Roles/Responsibilities: Identify new business opportunities & develop innovative approaches to drive sales growth. Build & maintain strong relationships with key customers, partners & other stakeholders. Should be able to meet end customers to discuss and explain solutions as and when required. Work closely with the marketing team to create & execute campaigns that generate leads & support sales efforts. Represent the company at industry events & conferences and be an ambassador for the companys brand & values. Collaborate with other departments, such as product development & customer success, to ensure seamless customer experience. Ensure timely & accurate forecasting & reporting to sales results. Qualifications: 5 to 10 years of total experience in direct sales of products (SaaS). Preferably having experience in Cybersecurity products/Solutions industry. Experience in selling cloud products. Exceptional communication and interpersonal skills, with the ability to build rapport with enterprise clients, partners, and internal stakeholders at all levels. Proven ability to thrive in a fast-paced, growth-driven environment, with a passion for driving innovation and continuous improvement. Ability to take independent decisions. Highly aggressive and result oriented. Key Benefits Professional growth and development Health Insurance Autonomy & Flexibility Opportunity for innovation & creativity Strong team environment Opportunity to work with seasoned sales professionals & domain experts.

Role Overview: We (Cross Identity) are currently seeking a proficient Identity and Access Management (IAM) Subject Matter Expert (SME) for implementation activities. The ideal candidate will possess a minimum of 3 years of experience in IAM implementation and support, excellent communication skills, adeptness in customer interaction, and a strong technical background in web servers, application servers, and databases. This role will involve executing both onsite and offsite implementations, providing technical support, and ensuring the seamless operation of IAM systems. Responsibilities: Collaborate with clients to understand their IDAM requirements and design customized IDAM solutions. Execute end-to-end implementation and support of IDAM systems, both onsite and offsite.. Ensure adherence to project timelines and specifications and timely delivery of milestones. Provide technical support and troubleshooting assistance to clients, addressing issues related to web servers, application servers, and databases within the IAM environment. Act as a primary point of contact for customer inquiries and escalations, demonstrating professionalism and responsiveness in all interactions. Conduct thorough testing and quality assurance to validate the functionality and security of IAM solutions before deployment. Document processes, configurations, and troubleshooting steps to facilitate knowledge transfer and ensure effective support for future incidents. Stay updated on industry trends and best practices in IAM, continuously enhancing skills and knowledge to drive innovation and improvement. Guide and train the team on new features and enhancements of the IAM solution. Obtaining feedback from clients, designers, and engineers and adjusting product specifications as needed. Plan and prioritize product feature backlog and development for the product. Technical Skill-set Experience & Knowledge about any of the IAM solutions (SailPoint, Forgerock, CyberArk, etc.) Hands-on experience in support of IDAM solutions Good understanding of complex IAM use cases such as User Lifecycle Management, Provisioning, Deprovisioning, Reconciliation, Password management, Access Certification, RBAC, SOD, Role Management, Access Request, Delegation, Auditing, Reporting, and user activity Monitoring. Experience & Knowledge about Federation Protocol (SAML, OAuth), PAM cases, and CIEM use cases Experience & Knowledge of various Application servers (such as WebSphere, JBoss, and Tomcat) Experience & Knowledge of various Web servers (such as IIS, and Apache) Experience & Knowledge of various Database servers (MS SQL, Oracle, MySQL) Good understanding of Networking (Firewall, Ports, Reverse-proxy, Load-balancer, SSL, etc.) Good Understanding of Directory Servers (AD, OpenLDAP etc.) Good understanding of high Availability, fail-over, and backup/restore processes. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Proven track record of working on multiple projects simultaneously and delivering results within deadlines. Basic Java Programming is desirable Ability to effectively perform the technical requirements. Ability to effectively troubleshoot, and problem-solve with deep analytical skills. Ability to prioritize effectively and work with a sense of urgency Ability to work independently with a significant attention to detail. Ability to manage issues and projects to consistently meet deadlines. Qualification Bachelor of Engineering in Computer Science or equivalent (preferred) 2 to 7 years of Experience in IDAM Solution Consultation/Implementation Experience in working with customer stakeholders (Infra Team, Application team, etc) Experience in coordination with other stakeholders Candidates must be based in Mumbai.

About the Role: We are looking for an accomplished and visionary leader to join our team as the Head of Delivery Services (Implementation & Support) . This role is critical to driving the successful implementation and support of Cross Identity (CI) , our Converged Identity and Access Management (IAM) solution, across a global customer base. The ideal candidate will have extensive experience in managing large-scale IAM solution deployments, leading cross-functional teams, and fostering strong customer relationships. This role requires exceptional leadership, strategic thinking, and a customer-centric approach to ensure the seamless delivery of IAM solutions and outstanding post-sales support. Key Responsibilities: Strategic Leadership: Define and execute the global delivery strategy for Cross Identity IAM solutions, ensuring alignment with the company's vision and goals. Lead and manage the entire post-sales lifecycle, including implementation, support, and customer success functions. Build and nurture a high-performing delivery organization, fostering a culture of excellence, accountability, and continuous improvement. Global Project & Delivery Management: Oversee the successful execution of multiple IAM projects worldwide, ensuring timely, high-quality, and cost-effective delivery. Forecast potential project risks, resource constraints, and time overruns, proactively escalating issues to key stakeholders as needed. Provide transparent, data-driven reporting on project status, risks, and performance metrics to executive leadership. Customer Success & Relationship Management: Serve as the primary advocate for key customers, ensuring their needs are met throughout the implementation and support lifecycle. Drive customer satisfaction through proactive engagement, timely issue resolution, and continuous value delivery. Establish strong, long-term relationships with customers, enhancing customer retention and growth opportunities. Team Development & Knowledge Management: Mentor and guide project managers, technical leads, and support teams to achieve operational excellence. Prepare and maintain a robust knowledge base, including best practices, lessons learned, tools, and templates to support project teams. Operational Excellence: Design and implement customer satisfaction measurement processes, using feedback to drive service improvements. Identify process improvement opportunities and implement solutions to enhance efficiency, productivity, and service quality. Collaborate with cross-functional teams, including product management, engineering, and sales, to ensure alignment and customer-centric delivery. Key Management Responsibilities: Drive the deployment execution process globally, ensuring smooth, successful, and timely deployments. Forecast potential time overruns and escalate to senior stakeholders when needed. Ensure professional and transparent reporting of project statuses with in-depth analysis of potential challenges and concerns. Balance customer satisfaction with revenue retention, ensuring both business growth and client success. Identify and implement continuous process improvement initiatives across the delivery organization. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. MBA or advanced degree is preferred. Experience: 10 to 12 years in delivery or customer support roles, with at least 5 years in a leadership capacity, preferably within the IAM or IT security domain. Certifications: PMP, PRINCE2, ITIL, or equivalent certifications are highly desirable. Key Skills: Strong leadership and people management skills, with a proven track record of leading large, diverse teams. In-depth knowledge of Identity and Access Management concepts, technologies, and best practices. Exceptional project management and organizational abilities, with a focus on strategic execution. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, executives, and cross-functional teams. Strong problem-solving and decision-making skills, with a data-driven, analytical approach. Proficiency in project management and reporting tools such as Microsoft Project, JIRA, Confluence, etc.

Job Title: IAM Project Manager Location: Bangalore Position Type: Full-Time Experience Required: 10 to 12 years in Project Management Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. A career in Cyber Security, especially in IAM ensures guaranteed growth as demand for professionals, including in business development and sales. Cross Identity has a massive growth plan with exciting career opportunities. You will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in Cyber Securitys Identity Access Management space. About the Role: We are seeking an experienced and dynamic IAM Project Manager to lead the successful implementation of Cross Identity (CI) , our Converged Identity and Access Management (IAM) solution, for customers worldwide. The ideal candidate will have a strong background in project management, with at least 8 years of experience managing complex IT projects, preferably in the Identity and Access Management domain. The IAM Project Manager will be responsible for end-to-end project delivery, ensuring that implementations are completed on time, within scope, and within budget. This role requires strong leadership, excellent communication skills, and the ability to manage cross-functional teams and stakeholders at all levels. Key Responsibilities: Project Planning and Execution: Lead the end-to-end implementation of Cross Identity IAM solutions for global customers. Develop detailed project plans, including timelines, resource allocation, risk assessments, and budget tracking. Ensure projects are delivered on time, within scope, and within budget while meeting quality standards. Define project scope, goals, and deliverables in collaboration with key stakeholders. Manage changes to project scope, schedule, and costs using appropriate verification techniques. Stakeholder Management: Act as the primary point of contact for customers throughout the project lifecycle. Build and maintain strong relationships with internal and external stakeholders to ensure alignment and clear communication. Conduct regular project status meetings with stakeholders to provide updates on progress, risks, and issues. Team Leadership and Collaboration: Lead cross-functional project teams, including technical consultants, business analysts, and support staff. Assign responsibilities, set performance expectations, and monitor team progress to ensure project goals are achieved. Foster a collaborative environment that promotes knowledge sharing and continuous improvement. Risk Management and Issue Resolution: Identify potential risks and develop mitigation strategies to minimize project disruptions. Proactively address project issues, escalate critical concerns when necessary, and drive timely resolutions. Customer Focus: Ensure high levels of customer satisfaction by delivering quality solutions that meet customer needs. Manage customer expectations effectively and address concerns promptly to maintain strong client relationships. Reporting and Documentation: Prepare and present comprehensive project reports, including status updates, risk assessments, and lessons learned. Maintain detailed project documentation to support project audits and knowledge management. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. PMP, PRINCE2, or equivalent project management certification is preferred. Experience: 10 years of project management experience, with at least 6 years in IAM or related IT security projects. Technical Knowledge: Strong understanding of IAM concepts, technologies, and best practices. Familiarity with any IAM platform is an advantage. Key Skills: Proven ability to manage complex IT projects with cross-functional teams. Strong leadership, organizational, and time-management skills. Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. Problem-solving mindset with a focus on delivering results. Proficiency in project management tools such as Microsoft Project, JIRA, or similar platforms.

Position: Secretary to the CEO Experience: 8 to 10 Years Location: Bangalore (Work from Office) Industry: Software Product / IT Employment Type: Permanent/Fulltime Gender Preference: Male candidates from Software industry only preferred Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. About the Role: We are seeking a dynamic, highly organized, and tech-savvy Secretary to the CEO who has prior experience working with C-level executives, preferably in software product companies. The ideal candidate will be the right hand to our CEO, managing communications, schedules, key initiatives, and acting as a bridge between the CEO and internal/external stakeholders, including high-value customers and partners. Key Responsibilities: Manage CEOs calendar, meetings, travel, and day-to-day schedules with impeccable attention to detail. Coordinate internal and external communications on behalf of the CEO, including high-priority client and partner interactions. Prepare and review emails, reports, presentations, MoMs, and other business documents. Act as a liaison between the CEO and departments, ensuring efficient flow of information. Assist in tracking strategic tasks and business initiatives, following up as necessary. Organize and support leadership meetings, customer visits, and special events. Maintain confidentiality and handle sensitive information with discretion. Keep the CEO updated on key priorities, pending tasks, and business deadlines. Use digital tools, productivity platforms, and collaboration suites efficiently (e.g., Google Workspace, MS Office 365, Slack, Notion, Trello, Zoom, CRM tools, etc.). Required Qualifications 8 to 10 years of relevant experience as an Executive Assistant or Secretary to C-level leaders, preferably in software product companies. Bachelor's degree in any discipline preferably management; additional certifications in administration or business communication is a plus. Proven ability to handle multiple priorities in a fast-paced, tech-driven environment. High level of agility, proactiveness, and problem-solving skills. Tech-savvy with strong knowledge of digital productivity tools and enterprise communication platforms. Excellent written and verbal communication skills in English. Strong interpersonal skills and ability to represent the CEO in professional settings. Preferred Attributes Prior experience interacting with global clients and senior stakeholders. Exposure to SaaS or B2B enterprise product environments. Ability to manage complex schedules across multiple time zones. A calm, composed, and positive demeanor even under pressure.

Role: Customer Success Assurance Manager Exp: 8+ years in Customer Success / Technical Support, with 3+ years managing teams Location: Bangalore, India (Work from Office) Reporting To: Chief Technology Officer Team Size: 15-20 Customer Success & Support Specialists Scope: Global Customer Base, Priority on Indian Enterprise Accounts About Cross Identity Cross Identity is a global leader in Identity & Access Management (IAM) and identity-first cybersecurity , headquartered in Bengaluru, India. Rebranded in 2023 (founded in 2000 under the name Ilantus ), the company delivers advanced security solutions centered around Converged Identity & Access Management and contextual access control powered by deep intelligence. Cross Identity's flagship platformbuilt as a converged IAM SaaSintegrates authentication (MFA), identity & access lifecycles, access reviews, justintime provisioning, privileged identity governance and Cloud Infrastructure Entitlement Management. It also emphasizes Identity Risk Posture and the threat detection and response system. More than ONE million identities are actively managed across enterprises globally, including leading financial institutions like HDFC Bank, Paytm Bank, Credit Access Grameen and SBI Life Insurance. Cross Identity is recognized for delivering: Enterprise-grade identity security tailored for mid-market and large clients Rapid deployment and simplified operations , enabling deployment in days rather than months with minimal team overhead Compliance-ready tooling , such as automated audit trails and access reviews to align with evolving regulations like India's DPDPA The Role: Purpose & Impact As our Customer Success Assurance Manager (CSAM) , youll shape the strategic backbone of Customer Success and be the central force behind delivering an outstanding support experience . Youll coordinate cross-functional resolution teams, drive transparent customer communication, own escalations end-to-end and help minimize business impact. Beyond incident command, youll: Monitor and improve Customer Health Scores Drive data-backed success planning and reporting Act as a trusted advisor to strategic customers Champion internal and external continuous improvement initiatives Influence upsell/expansion without direct sales quota This is a mission-critical leadership role with high visibility and global scope. What You’ll Own: Core Responsibilities Conduct proactive health-check cadence calls and success planning workshops Analyze and present usage analytics insights to customers Lead P1/P2 escalation and incident management workflows end-to-end Engage with both technical and executive stakeholders to manage expectations Develop and maintain Playbooks , SOPs, and “Run-Books” for repeatable excellence Establish Voice of Customer (VoC) feedback loops and provide product improvement inputs Manage Post-Incident RCA and PIR programs to drive root-cause prevention Oversee onboarding for new enterprise customers and ensure successful adoption Deliver training and enablement to both internal teams and customers Coordinate internally across Product, Engineering, DevOps, and Sales for aligned outcomes Foster a culture of documentation and knowledge-sharing across the Success organization Key Processes You’ll Lead Incident escalation workflow and severity matrix optimization Implementation and iteration of the Customer Health Score model and alerts Standardized Post-Incident Review (PIR) / RCA framework Prioritization of continuous improvement backlog from support and CS insights End-to-end management of the Voice-of-Customer program Structured forecasting cadence for renewals and expansions Strategic Initiatives You’ll Champion Rollout of real-time incident and health dashboards (Power BI / Tableau) Churn prediction and risk detection using customer telemetry Playbook automation and self-service knowledge base improvements Your Experience & Expertise 8+ years in Customer Success / Technical Support, with 3+ years managing teams Solid knowledge of IT Infrastructure, SaaS Support Models , and Cybersecurity (IAM familiarity a big plus) Proven track record managing high-pressure escalations and executive communications Able to derive insights from usage data; basic SQL skills for ad-hoc analytics Comfortable with frameworks like ITIL v4 or Incident Command Systems Confident communicator - can engage execs, facilitate workshops , and lead post-mortems You’ll Thrive Here If You Are... A servant leader who advocates fiercely for customers Data-driven , decisive, and passionate about systems/process improvement Calm under pressure and naturally collaborative during crisis moments An effective influencer and trusted “Voice of the Customer” to internal teams Growth Path High-visibility pathway to Director — Customer Success Assurance within 2–3 years Work Model & Flexibility Bangalore-based role; core working hours aligned to IST Flexibility for global customer engagement across time zones Travel 25% for key executive meetings and business reviews

Senior IAM Technical Lead Experience: 6 to 10 years in enterprise IT, with at least 4 years focused on Identity & Access Management (IAM) technologies. Location: Bangalore, India (Work from office) Reporting To: Service Delivery Head Team Size: 8-10 Customer Success & Support Specialists Scope: Global Customer Base, Priority on Indian Enterprise Accounts About Cross Identity Cross Identity is a global leader in Identity & Access Management (IAM) and identity-first cybersecurity , headquartered in Bengaluru, India. Rebranded in 2023 (founded in 2000 under the name Ilantus ), the company delivers advanced security solutions centered around Converged Identity & Access Management and contextual access control powered by deep intelligence. Cross Identity's flagship platformbuilt as a converged IAM SaaSintegrates authentication (MFA), identity & access lifecycles, access reviews, justintime provisioning, privileged identity governance and Cloud Infrastructure Entitlement Management. It also emphasizes Identity Risk Posture and the threat detection and response system. More than ONE million identities are actively managed across enterprises globally, including leading financial institutions like HDFC Bank, Paytm Bank, Credit Access Grameen and SBI Life Insurance. Cross Identity is recognized for delivering: Enterprise-grade identity security tailored for mid-market and large clients Rapid deployment and simplified operations , enabling deployment in days rather than months with minimal team overhead Compliance-ready tooling , such as automated audit trails and access reviews to align with evolving regulations like India's DPDPA The Role: Purpose & Impact As the Senior IAM Technical Lead , youll play a critical role in driving the technical success of the Cross Identity (CI) solution by providing technical expertise, and mentorship to Pre-Sales, Implementation and Support teams. Youll coordinate cross-functional resolution teams, drive transparent customer communication, own all the technical requirements, enhancement and issues and help minimize business impact. Here’s a concise summary of the Senior IAM Technical Lead’s Key Responsible Areas: Technical Leadership & Expertise – Serve as the primary technical authority on Cross Identity’s IAM product suite – Evaluate and recommend architecture, integration patterns, and best practices Pre-Sales Enablement – Provide technical input into RFPs, solution designs, and proof-of-concepts – Mentor and train pre-sales engineers on CI capabilities and demos Implementation Oversight – Guide implementation teams through complex deployments and integrations – Review design documents, deployment plans, and custom-code artifacts Support & Escalation Management – Act as escalation point for high-severity production issues – Coordinate cross-functional resolution teams to drive rapid root-cause analysis Customer Engagement & Communication – Lead technical calls and workshops with clients and partners – Maintain transparent status updates on requirements, enhancements, and incidents This is a mission-critical leadership role with high visibility and global scope. Key Processes You’ll Lead Provide technical leadership and mentorship to team members, fostering a culture of continuous learning and growth. Act as a subject matter expert (SME) in Identity and Access Management, IGA, PAM, CIEM, providing guidance across projects, pre-sales engagements, and support operations. Ensure alignment between business goals and technical solutions, driving customer success and satisfaction. Collaborate with cross-functional teams, including Product Management, Engineering, Sales, and Customer Success. Identify opportunities for process improvements and technical innovations to enhance efficiency and product delivery. Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process. Design and deliver compelling product demonstrations, Proof of Concepts (POCs), and technical presentations to potential clients. Analyze customer environments and recommend tailored Cross Identity IAM solutions that meet business and technical requirements. Address technical queries, objections, and RFP/RFI responses to support successful deal closures. Stay updated with the latest IAM trends and technologies to position CI effectively in competitive markets. Lead the technical delivery of Cross Identity IAM solutions, ensuring projects are implemented successfully, on time, and within scope. Provide technical architecture guidance, solution design, and best practices to project teams and customers. Oversee complex IAM integrations with customer environments, including SSO, MFA, provisioning, and governance solutions. Troubleshoot technical issues during deployment and ensure seamless handover to the support team post-implementation. Mentor and guide implementation engineers to enhance technical capabilities within the team. Lead the technical support team to provide prompt, effective, and high-quality support to Cross Identity customers. Manage escalations, analyze complex technical issues, and drive root cause analysis to ensure quick issue resolution. Develop and maintain support processes, knowledge base articles, and technical documentation to improve service efficiency. Collaborate with product and engineering teams to address recurring issues and suggest product enhancements. Monitor support metrics (SLAs, response times, etc.) and drive continuous improvement in customer support experience. Your Experience & Expertise Minimum 6–10 years in enterprise IT, with at least 4 years focused on Identity & Access Management (IAM) technologies. Solid knowledge of IAM, IT Infrastructure, SaaS Support Models , and Cybersecurity Core Technical Skills: Identity & Access Protocols: Deep expertise with SAML, OAuth2/OIDC, SCIM, LDAP, Kerberos, and JWT. IAM Platforms & Technologies: Hands-on experience with CI’s components (AM, IGA, PAM, CIEM, ISPM, ITDR) and familiarity with leading SaaS/IaaS IAM offerings (Azure AD, AWS IAM, Okta, Ping). Directory Services & Federation: Strong knowledge of Active Directory, AD Federation Services, Azure AD Connect, and cross-forest/domain trust models. API & SDK Integration: Proficiency building and consuming REST/SOAP APIs, SDKs (Java/.NET/Node.js), and custom connectors for third-party systems. Authentication Methods: Implementation of passwordless (WebAuthn/FIDO2), adaptive/contextual MFA, risk-based authentication, and certificate-based auth. Scripting & Automation: Advanced scripting (PowerShell, Bash, Python) for provisioning, health-checks, and CI/CD pipeline integrations. Infrastructure & Deployment: Experience with containerization (Docker/Kubernetes), Infrastructure-as-Code (Terraform/Ansible), and high-availability architectures. Security & Compliance: Solid grounding in OAuth threat models, PKI concepts, encryption standards, and regulatory frameworks (PCI-DSS, GDPR, ISO 27001). You’ll Thrive Here If You Are... A servant leader who advocates fiercely for customers Data-driven , decisive, and passionate about systems/process improvement Calm under pressure and naturally collaborative during crisis moments An effective influencer and trusted “Voice of the Customer” to internal teams Growth Path Your progression can follow two complementary tracks— Technical Leadership and People/Project Management within 3–5 years - depending on your interests and strengths. Work Model & Flexibility Bangalore-based role; core working hours aligned to IST Flexibility for global customer engagement across time zones Travel 30% for key executive meetings and business reviews

Role Overview: We are seeking a highly skilled and motivated System Administrator with 3 to 5 years of professional experience to join our IT team. The ideal candidate will be responsible for maintaining the company s IT infrastructure, ensuring optimal performance, security, and availability of all systems, servers, and networks. This is a hands-on role where the System Administrator will play a key part in supporting our IT operations, providing technical expertise, and collaborating with various departments to ensure smooth and efficient technology operations. Key Responsibilities: System Management : Manage, configure, and maintain company servers (both on-premise and cloud-based). Perform routine system monitoring, troubleshooting, and system backups. Install, configure, and maintain operating systems, software, and applications. Network Administration : Maintain local area networks (LAN), wide area networks (WAN), and VPN configurations. Troubleshoot network connectivity issues, perform network optimization, and ensure consistent network performance. Security & Compliance : Implement and monitor security policies, firewalls, anti-virus software, and security patches. Perform regular audits, vulnerability assessments, and maintain compliance with industry standards. Collaborate with the IT security team to mitigate risks and ensure the safety of sensitive company data. User Support & Training : Provide tier-2 and tier-3 technical support for end-users, resolving system, hardware, and software-related issues. Assist with user onboarding, providing technical training and support as needed. Assist with user account creation, permissions management, and password resets. Backup & Disaster Recovery : Implement and test backup solutions, ensuring business continuity in the event of system failure. Assist with disaster recovery planning, including testing and execution of recovery plans. Documentation & Reporting : Maintain thorough documentation of systems, configurations, and troubleshooting procedures. Provide regular status reports on system performance, incidents, and ongoing projects to management. Collaboration & Project Management : Participate in IT projects (such as system upgrades, migrations, and new technology implementations). Work closely with other departments to address system-related needs and recommend technology improvements. Exchange Services : Manage and support Microsoft Exchange (on-premise and online). Administer Exchange-related tasks such as mailbox creation, permissions management, and troubleshooting. Manage Exchange Server environments, including migrations, upgrades, and integrations with other services (e.g., Office 365). Ensure email security, including anti-spam, anti-malware configurations, and compliance policies.

We are looking for a skilled Java Developer with a strong foundation in backend development and practical experience in leveraging AI tools and platforms to enhance product features, automation, and user experience. The ideal candidate will be proficient in Java and familiar with using AI APIs, SaaS platforms, and AI-assisted development tools to build intelligent, scalable solutions. Roles and Responsibilities: Review and understand the existing architecture of the Cross Identity platform: Platform components, CI modules, data repositories, and integrations. Design and document scalable, secure architecture for both on-premise and cloud deployments. Identify and recommend improvements in system design, scalability, performance, and security. Collaborate with Product Owners to understand feature requirements and enhancement needs. Lead and support the team in developing new features, enhancements, and integrating AI tools. Write clean, maintainable Java code adhering to internal standards and best practices. Conduct design/code reviews and provide technical guidance to team members. Develop and execute unit and integration tests, support system testing. Troubleshoot and resolve functional and performance issues. Assist in training, mentoring, and knowledge sharing within the team. Maintain project documentation and provide timely status updates. Strong expertise in Core Java, J2EE, Spring Framework, Spring Boot, Hibernate, JPA, REST APIs. Good understanding of OOP, design patterns, and multithreading. Experience with microservices architecture, distributed systems, and multiple data source management. Familiar with Spring Cloud, Spring Security, JWT, OAuth/OIDC, SAML protocols. Experience in MySQL, Linux/Windows OS environments, and containerization (Docker). Proficiency with source control (Git, Azure DevOps), build tools (Maven), and CI/CD (GitLab, Jenkins). Knowledge of server configuration, deployment (AWS, Heroku), and application performance tuning. Familiarity with unit testing, UML, and Agile methodologies. AI Tools Expertise: Experience integrating AI capabilities using tools/platforms such as: OpenAI, Hugging Face, Azure Cognitive Services, AWS AI/ML Services Ability to embed AI-powered features into Java applications (e.g., text analysis, summarization, anomaly detection, auto-tagging). Understanding prompt engineering and working with external AI APIs. Knowledge of using AI-assisted development tools or no-code/low-code AI platforms is a plus. Soft Skills: Strong communication, collaboration, and mentoring abilities. Self-starter with a problem-solving mindset and process-oriented approach. Ability to work independently and in a team in a fast-paced environment. Enthusiastic about learning and applying new technologies. Qualifications: Bachelor s degree in Computer Science, Software Engineering, or a related field. 8 to 10 years years of Java application development experience. Hands-on experience with secure and scalable software architecture. Java Certification is a plus.

We are seeking a motivated and detail-oriented Sales Enablement Associate to join our dynamic team. This role offers a unique opportunity to work alongside senior leaders, including the CRO and CEO, supporting high-impact sales initiatives and contributing to our go-to-market success in the identity and cybersecurity space. Key Responsibilities Support sales and presales teams with lead follow-ups, proposal coordination, and CRM updates. Assist in preparing sales decks, client presentations, and marketing collateral tailored to the IAM domain. Attend sales discovery and demo meetings alongside the CRO and CEO; document Minutes of Meetings (MoMs) and manage client follow-ups. Act as the communication bridge between the CRO, CEO, customers, partners, and channel teams. Research prospects, industries, and competitive trends to assist with lead qualification and targeting. Maintain accurate records in CRM platforms (e.g., Salesforce, HubSpot). Collaborate cross-functionally with product, delivery, and marketing teams to align efforts on key opportunities. Work closely with channel partners to support joint engagement efforts. A strong interest in cybersecurity, identity management, and technology sales. Excellent communication skills both verbal and written with a strong ability to convey ideas clearly and professionally. A proactive, high-energy attitude with a passion for learning and growing in a fast-paced environment. Ability to handle communication with senior stakeholders and clients confidently. Strong hands-on experience with documentation tools such as Microsoft Word, PowerPoint, Google Docs, Notion, or Confluence. Bachelor s degree in Business, Marketing, IT, or a related field. Basic understanding of IAM concepts such as SSO, MFA, or cyber risk is a plus (training will be provided). Why Join Cross Identity Work with Industry Leaders: Collaborate directly with our CRO and CEO, gaining invaluable insights and mentorship. Recognized Excellence: Be part of an organization acknowledged by Gartner and KuppingerCole for innovation and product leadership. Career Growth: Fast-track your learning with real-time exposure to cutting-edge identity solutions in a high-growth industry. Global Exposure: Gain experience working with global clients across various industries. Impactful Work: Play a key role in shaping digital identity and trust across enterprises.

Role Overview We are looking for enthusiastic and self-driven freshers with a Java skillset to join us as Software Trainees . You will undergo structured training in Java programming, software engineering practices, and our product ecosystem. Based on business needs, you will work on diverse assignments that contribute directly to our product and customer success. Key Responsibilities Learn and apply Java and related technologies to assigned tasks. Contribute to activities across the software lifecycle including analysis, configuration, coding, testing, troubleshooting, deployment, and support. Collaborate with team members to understand requirements and deliver quality outcomes. Follow company processes, coding standards, and documentation practices. Participate in product knowledge sessions, internal training, and knowledge sharing. Continuously enhance skills and stay updated on emerging technologies. Technical Skillset Basic understanding of Core Java and Object-Oriented Programming concepts. Familiarity with J2EE frameworks (Spring, Hibernate) is an advantage. Knowledge of databases (MySQL/SQL) and basic SQL queries. Awareness of REST APIs and web technologies. Understanding of version control tools like Git. Good logical thinking and problem-solving abilities. Qualifications Bachelor s degree in Computer science, Engineering, or related field. Strong passion for technology and eagerness to learn. Good communication and teamwork skills. Adaptability to work on different types of projects in a fast-paced environment. Be part of a product company working on cutting-edge technologies in the high-growth IAM and Cyber Security domain. Structured training and mentoring from experienced professionals. Opportunity to work on varied assignments with real-world impact. A culture that values learning, innovation, and collaboration.

) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. A career in Cyber Security, especially in IAM, ensures guaranteed growth as demand for professionals, including in business development and sales. Cross Identity has a massive growth plan with exciting career opportunities. You will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in Cyber Security s Identity Access Management space. Roles/Responsibilities: Identify new business opportunities & develop innovative approaches to drive sales growth. Build & maintain strong relationships with key customers, partners & other stakeholders. Should be able to meet end customers to discuss and explain solutions as and when required. Work closely with the marketing team to create & execute campaigns that generate leads & support sales efforts. Represent the company at industry events & conferences and be an ambassador for the company s brand & values. Collaborate with other departments, such as product development & customer success, to ensure seamless customer experience. Ensure timely & accurate forecasting & reporting to sales results. Qualifications: 5 to 6 years of total experience in direct sales of products (SaaS). Preferably having experience in Cybersecurity products/Solutions industry. Experience in selling cloud products. Exceptional communication and interpersonal skills, with the ability to build rapport with enterprise clients, partners, and internal stakeholders at all levels. Proven ability to thrive in a fast-paced, growth-driven environment, with a passion for driving innovation and continuous improvement. Ability to take independent decisions. Highly aggressive and result oriented. Professional growth and development Health Insurance Autonomy & Flexibility Opportunity for innovation & creativity Strong team environment Opportunity to work with seasoned sales professionals & domain experts. Apply for this position This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance. This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary Necessary Always Enabled Functional Functional Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Performance Performance Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Analytics Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Advertisement Advertisement Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. Others Others Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cross Identity is a leading provider of Identity and Access Management (IAM) solutions, helping enterprises secure digital identities and ensure compliance with global and industry-specific cybersecurity regulations. Our platform is trusted by organizations across BFSI, manufacturing, healthcare, and other regulated sectors. Role Summary We are looking for a Senior Channel Sales Manager West to spearhead our channel-led growth initiatives across the western region of India, with a focus on Mumbai and surrounding territories. This role is pivotal in scaling our indirect sales engine by expanding, enabling, and nurturing a high-performing ecosystem of cybersecurity resellers, system integrators (SIs), and professional services partners. As a senior manager within the channel function, you will play a strategic role in driving revenue, strengthening alliances, and delivering joint go-to-market (GTM) success, positioning Cross Identity as the identity security partner of choice in a competitive and rapidly evolving cybersecurity landscape. Key Responsibilities Channel Ecosystem Development: Identify, recruit, and onboard high-potential channel partners including VARs, cybersecurity resellers, SIs, and MSSPs in the western region. Partner Engagement & GTM Execution: Co-develop and execute strategic business plans with key partners, including joint marketing campaigns, sales plays, and lead-generation activities tailored to regional priorities. Enablement & Sales Acceleration: Deliver regular sales training, technical enablement, and product updates to empower partners in effectively positioning and selling Cross Identity s IAM solutions. Revenue Ownership: Drive and exceed regional channel revenue targets through consistent pipeline generation, deal support, and partner-led execution. Internal Alignment: Act as a bridge between partners and internal teams including pre-sales, marketing, customer success, and product to ensure cohesive execution and strong partner support. Performance Monitoring & Governance: Track partner KPIs, manage business reviews, ensure deal registration compliance, and drive adherence to partner program policies and standards. Strategic Relationship Management: Cultivate trusted advisory relationships with CXOs and decision-makers within partner organizations, becoming their go-to contact for IAM and cybersecurity collaboration. Required Skills & Experience 8 10 years of progressive experience in channel sales or partner management roles, preferably within the cybersecurity or enterprise software space. Proven success in building and scaling regional partner ecosystems, with a strong network among cybersecurity resellers and SIs in Western India. Deep understanding of cybersecurity, particularly Identity & Access Management (IAM), including regulatory and compliance-driven sales (RBI, IRDAI, SEBI). Strong commercial acumen with a track record of meeting or exceeding revenue targets through indirect sales channels. Excellent interpersonal, presentation, and negotiation skills with the ability to influence stakeholders across levels. Self-driven, strategic thinker with the ability to manage complexity and drive outcomes with minimal supervision. Preferred Qualifications Prior experience in selling IAM solutions or adjacent technologies (e.g., PAM, MFA, SSO, etc.). Experience in structuring channel incentive programs, MDF utilization, and partner certification tracks. Familiarity with CRM and partner management tools such as Salesforce, HubSpot, or Zoho. MBA or relevant post-graduate degree in Sales, Marketing, or Business Management is a plus. Work with a growing cybersecurity company solving critical identity and compliance challenges. Be part of a high-energy, partner-first culture with leadership support and market recognition. Competitive compensation, performance-based incentives, and career growth opportunities. This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance. This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. 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is a global leader in Identity & Access Management (IAM) and identity-first cybersecurity , headquartered in Bengaluru, India. Rebranded in 2023 (founded in 2000 under the name Ilantus ), the company delivers advanced security solutions centered around Converged Identity & Access Management and contextual access control powered by deep intelligence. Cross Identity s flagship platform built as a converged IAM SaaS integrates authentication (MFA), identity & access lifecycles, access reviews, just in time provisioning, privileged identity governance and Cloud Infrastructure Entitlement Management. It also emphasizes Identity Risk Posture and the threat detection and response system. More than ONE million identities are actively managed across enterprises globally, including leading financial institutions like HDFC Bank, Paytm Bank, Credit Access Grameen and SBI Life Insurance. Cross Identity is recognized for delivering: Enterprise-grade identity security tailored for mid-market and large clients Rapid deployment and simplified operations , enabling deployment in days rather than months with minimal team overhead Compliance-ready tooling , such as automated audit trails and access reviews to align with evolving regulations like India s DPDPA The Role: Purpose & Impact As the Senior IAM Technical Lead , you ll play a critical role in driving the technical success of the Cross Identity (CI) solution by providing technical expertise, and mentorship to Pre-Sales, Implementation and Support teams. You ll coordinate cross-functional resolution teams, drive transparent customer communication, own all the technical requirements, enhancement and issues and help minimize business impact. Here s a concise summary of the Senior IAM Technical Lead s Key Responsible Areas: Technical Leadership & Expertise Serve as the primary technical authority on Cross Identity s IAM product suite Evaluate and recommend architecture, integration patterns, and best practices Pre-Sales Enablement Provide technical input into RFPs, solution designs, and proof-of-concepts Mentor and train pre-sales engineers on CI capabilities and demos Implementation Oversight Guide implementation teams through complex deployments and integrations Review design documents, deployment plans, and custom-code artifacts Support & Escalation Management Act as escalation point for high-severity production issues Coordinate cross-functional resolution teams to drive rapid root-cause analysis Customer Engagement & Communication Lead technical calls and workshops with clients and partners Maintain transparent status updates on requirements, enhancements, and incidents This is a mission-critical leadership role with high visibility and global scope. Key Processes You ll Lead Provide technical leadership and mentorship to team members, fostering a culture of continuous learning and growth. Act as a subject matter expert (SME) in Identity and Access Management, IGA, PAM, CIEM, providing guidance across projects, pre-sales engagements, and support operations. Ensure alignment between business goals and technical solutions, driving customer success and satisfaction. Collaborate with cross-functional teams, including Product Management, Engineering, Sales, and Customer Success. Identify opportunities for process improvements and technical innovations to enhance efficiency and product delivery. Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process. Design and deliver compelling product demonstrations, Proof of Concepts (POCs), and technical presentations to potential clients. Analyze customer environments and recommend tailored Cross Identity IAM solutions that meet business and technical requirements. Address technical queries, objections, and RFP/RFI responses to support successful deal closures. Stay updated with the latest IAM trends and technologies to position CI effectively in competitive markets. Lead the technical delivery of Cross Identity IAM solutions, ensuring projects are implemented successfully, on time, and within scope. Provide technical architecture guidance, solution design, and best practices to project teams and customers. Oversee complex IAM integrations with customer environments, including SSO, MFA, provisioning, and governance solutions. Troubleshoot technical issues during deployment and ensure seamless handover to the support team post-implementation. Mentor and guide implementation engineers to enhance technical capabilities within the team. Lead the technical support team to provide prompt, effective, and high-quality support to Cross Identity customers. Manage escalations, analyze complex technical issues, and drive root cause analysis to ensure quick issue resolution. Develop and maintain support processes, knowledge base articles, and technical documentation to improve service efficiency. Collaborate with product and engineering teams to address recurring issues and suggest product enhancements. Monitor support metrics (SLAs, response times, etc.) and drive continuous improvement in customer support experience. Your Experience & Expertise Minimum 6 8 years at least 4 years Identity & Access Management (IAM) IT Infrastructure, SaaS Support Models Core Technical Skills: Identity & Access Protocols: Deep expertise with SAML, OAuth2/OIDC, SCIM, LDAP, Kerberos, and JWT. IAM Platforms & Technologies: Hands-on experience with CI s components (AM, IGA, PAM, CIEM, ISPM, ITDR) and familiarity with leading SaaS/IaaS IAM offerings (Azure AD, AWS IAM, Okta, Ping). Directory Services & Federation: Strong knowledge of Active Directory, AD Federation Services, Azure AD Connect, and cross-forest/domain trust models. API & SDK Integration: Proficiency building and consuming REST/SOAP APIs, SDKs (Java/.NET/Node.js), and custom connectors for third-party systems. Authentication Methods: Implementation of passwordless (WebAuthn/FIDO2), adaptive/contextual MFA, risk-based authentication, and certificate-based auth. Scripting & Automation: Advanced scripting (PowerShell, Bash, Python) for provisioning, health-checks, and CI/CD pipeline integrations. Infrastructure & Deployment: Experience with containerization (Docker/Kubernetes), Infrastructure-as-Code (Terraform/Ansible), and high-availability architectures. Security & Compliance: Solid grounding in OAuth threat models, PKI concepts, encryption standards, and regulatory frameworks (PCI-DSS, GDPR, ISO 27001). You ll Thrive Here If You Are Your progression can follow two complementary tracks Technical Leadership and People/Project Management within 3 5 years depending on your interests and strengths. Bangalore-based role; core working hours aligned to IST Flexibility for global customer engagement across time zones Travel 30% for key executive meetings and business reviews Reference Checks and Offer Apply for this position This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance. This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary Necessary Always Enabled Functional Functional Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Performance Performance Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Analytics Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Advertisement Advertisement Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. Others Others Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Job: Senior Java Developer Experience: 8 to 10 Years Location: Bangalore, Work from Office Mode: Permanent Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. Job Summary: We are looking for a skilled Java Developer with a strong foundation in backend development and practical experience in leveraging AI tools and platforms to enhance product features, automation, and user experience. The ideal candidate will be proficient in Java and familiar with using AI APIs, SaaS platforms, and AI-assisted development tools to build intelligent, scalable solutions. Roles and Responsibilities: Review and understand the existing architecture of the Cross Identity platform: Platform components, CI modules, data repositories, and integrations. Design and document scalable, secure architecture for both on-premise and cloud deployments. Identify and recommend improvements in system design, scalability, performance, and security. Collaborate with Product Owners to understand feature requirements and enhancement needs. Lead and support the team in developing new features, enhancements, and integrating AI tools. Write clean, maintainable Java code adhering to internal standards and best practices. Conduct design/code reviews and provide technical guidance to team members. Develop and execute unit and integration tests, support system testing. Troubleshoot and resolve functional and performance issues. Assist in training, mentoring, and knowledge sharing within the team. Maintain project documentation and provide timely status updates. Technical Skill Set: Strong expertise in Core Java, J2EE, Spring Framework, Spring Boot, Hibernate, JPA, REST APIs. Hands on experience on Frontend Development Good understanding of OOP, design patterns, and multithreading. Experience with microservices architecture, distributed systems, and multiple data source management. Familiar with Spring Cloud, Spring Security, JWT, OAuth/OIDC, SAML protocols. Experience in MySQL, Linux/Windows OS environments, and containerization (Docker). Proficiency with source control (Git, Azure DevOps), build tools (Maven), and CI/CD (GitLab, Jenkins). Knowledge of server configuration, deployment (AWS, Heroku), and application performance tuning. Familiarity with unit testing, UML, and Agile methodologies. AI Tools Expertise: Experience integrating AI capabilities using tools/platforms such as: OpenAI, Hugging Face, Azure Cognitive Services, AWS AI/ML Services Ability to embed AI-powered features into Java applications (e.g., text analysis, summarization, anomaly detection, auto-tagging). Understanding prompt engineering and working with external AI APIs. Knowledge of using AI-assisted development tools or no-code/low-code AI platforms is a plus. Soft Skills: Strong communication, collaboration, and mentoring abilities. Self-starter with a problem-solving mindset and process-oriented approach. Ability to work independently and in a team in a fast-paced environment. Enthusiastic about learning and applying new technologies. Qualifications: Bachelors degree in Computer Science, Software Engineering, or a related field. 8 to 10 years years of Java application development experience. Hands-on experience with secure and scalable software architecture. Java Certification is a plus.

Design and build advanced applications for the iOS platform (iPhone/iPad) Collaborate with cross-functional teams to define, design, and ship new features Ensure the performance, quality, and responsiveness of applications Identify and correct bottlenecks and fix bugs Maintain code quality, organization, and automatization Experience in end-to-end App Store submission , including provisioning profiles, certificates, and handling App Store Connect Stay up to date with new mobile technology trends, applications, and protocol

Conduct proactive health-check cadence calls and success planning workshops Analyze and present usage analytics insights to customers Lead P1/P2 escalation and incident management workflows end-to-end Engage with both technical and executive stakeholders to manage expectations Develop and maintain Playbooks , SOPs, and Run-Books for repeatable excellence Establish Voice of Customer (VoC) feedback loops and provide product improvement inputs Manage Post-Incident RCA and PIR programs to drive root-cause prevention Oversee onboarding for new enterprise customers and ensure successful adoption Deliver training and enablement to both internal teams and customers Coordinate internally across Product, Engineering, DevOps, and Sales for aligned outcomes Foster a culture of documentation and knowledge-sharing across the Success organization Key Processes You ll Lead Incident escalation workflow and severity matrix optimization Implementation and iteration of the Customer Health Score model and alerts Standardized Post-Incident Review (PIR) / RCA framework Prioritization of continuous improvement backlog from support and CS insights End-to-end management of the Voice-of-Customer program Structured forecasting cadence for renewals and expansions Strategic Initiatives You ll Champion Rollout of real-time incident and health dashboards (Power BI / Tableau) Churn prediction and risk detection using customer telemetry Playbook automation and self-service knowledge base improvements