Quality Assurance Executive

We are looking for a QA Executive to join our team at Incorpis IT Services Pvt Ltd. The role involves monitoring, evaluating, and improving call quality for the UK Survey Campaign. You will audit calls, identify gaps, and ensure agents follow process guidelines. With a collaborative environment and strong growth opportunities, the position offers a competitive in-hand salary and a stable UK shift with drop facility included. Key Responsibilities: • Conduct call audits daily and score agents based on quality parameters and compliance guidelines. • Identify process gaps, provide constructive feedback, and support agents in improving communication and accuracy. • Review and analyze call recordings, survey data, and adherence reports to ensure campaign standards. • Prepare daily and weekly quality reports for internal reviews and client updates. • Coordinate with supervisors and trainers to improve scripts, processes, and performance trends. • Ensure data accuracy, maintain quality checklists, and highlight discrepancies promptly. • Support calibration sessions to align QA standards across teams. • Maintain confidentiality of sensitive call data and campaign information. Job Requirements: The minimum qualification for this role is Higher Secondary/Graduate with 1–3 years of experience in QA, call auditing, or quality monitoring in BPO (preferably UK/International process). Candidates must have strong attention to detail, excellent listening skills, good analytical ability, steady communication skills, and the capacity to manage multiple audits efficiently. Familiarity with quality scorecards, reporting tools, and feedback methods is essential. Shift Timing: 4:30 PM to 1:30 AM IST (UK Shift) Location: Near Lalbazar & Central Metro, Kolkata Drop Facility: Available HR Email: hr@incorpisitservices.com