Quality Assurance Engineer

About the Role

QA Engineer with Customer Support Experience

Engineering, Product, and Support

What You’ll Be Working On

• Reproduce, validate, and document

  customer-reported issues

  across web apps, APIs, and workflows.
• Perform

  manual and exploratory testing

  on new features, bug fixes, and releases before production.
• Act as a

  quality gatekeeper

  for releases by validating acceptance criteria and edge cases.
• Partner with Customer Support to

  triage issues

  , identify root causes, and confirm fixes.
• Write and maintain

  test cases, regression checklists, and QA test plans

  .
• Assist with

  smoke testing, regression testing, and release readiness

  .
• Validate fixes in staging and production environments.
• Help improve

  support workflows

  , escalation paths, and incident response processes.
• Create and maintain

  internal QA and troubleshooting documentation

  .
• Identify recurring defects and product gaps and surface them to Product and Engineering.
• Support live customer troubleshooting when needed (tickets, Slack, calls).
• Gradually help shape

  QA processes, standards, and tooling

  as the team grows.

What You’ll Bring

• 2–4 years of experience

  in QA, technical support, support engineering, or a hybrid role.
• Strong understanding of

  manual testing, exploratory testing, and bug reporting

  .
• Experience working with

  customer-reported production issues

  .
• Ability to reproduce issues reliably and explain them clearly to engineers.
• Comfort navigating

  web applications, APIs, and backend workflows

  .
• Familiarity with

  Linux environments and basic CLI usage

  .
• Strong attention to detail and a mindset focused on

  quality and user impact

  .
• Clear written and verbal communication skills.
• Ownership mindset — you care about fixing the root cause, not just closing tickets.
• Comfortable working in a fast-moving, evolving startup environment.

Nice to Have / Preferred

• Exposure to

  test automation tools

  (Playwright, Cypress, Selenium, etc.).
• Basic scripting experience (JavaScript, Bash, or similar).
• Experience validating

  API responses

  (Postman, curl, Swagger).
• Familiarity with

  CI/CD pipelines

  and release workflows.
• Experience with

  monitoring or logging tools

  (basic level).
• Background in

  customer support for SaaS or B2B platforms

  .
• Interest in

  AI-powered or data-heavy systems

  .
• Experience working across

  US time zones

  .

• Fluent in English and Punjabi

  (bonus).

Why truxo.ai

• Direct ownership and impact on a production-grade platform.
• Close collaboration with Engineering and Product.
• Opportunity to shape QA and support processes from the ground up.
• Fast-paced, low-bureaucracy environment.
• Clear growth trajectory as the platform scales.
• Work on a real, operational system used by real customers — not toy problems.