Quality Analyst – Insurance Spartan

Conducts quality reviews, operational controls, and process audits in Life & Annuity Claims, Policy Admin, and AR Processes as per the defined Quality Control process.Prepares and presents performance analysis, QA reports, and/or other information on quality performance.Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.Feedback to Agent and Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities.Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.Assists or leads training efforts to maintain consistent and accurate standard procedures.Provides professional and courteous written communication to external customers (i.e. claimants) as to what is needed to process the claim.Identify process improvements and cost take-out opportunities and drive those projects for closure. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate (except B.Tech/Technical Graduation/Law) with professional experience of 3-4 years in the Insurance industry alongside Quality Analyst experience in Insurance processes.Knowledge of Quality Tools and Statistical Techniques (Six Sigma, Lean) and Lean Six Sigma certification preferred.Experience in deploying operations controls and process improvements. Preferred technical and professional experience Proficient in MS Office and Computer applications.Good Communication skills – English (both written & verbal).Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.Willingness to work in shifts supporting US client.