Quality Analyst

Teleperformance (TP)

1 - 4 years

1 - 5 Lacs

thane

Posted:4 hours ago| Platform:

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Skills Required

quality analyst customer experience management quality management customer satisfaction quality control compliance quality improvement coaching communication and interpersonal skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-4 years of experience in quality analysis, preferably in an international setting.

Roles and Responsibility

Conduct thorough quality audits to ensure compliance with industry standards.
Develop and implement effective quality control processes to enhance customer satisfaction.
Collaborate with cross-functional teams to identify areas for improvement and implement changes.
Analyze data and trends to inform quality improvement initiatives.
Provide training and coaching to team members on quality procedures and best practices.
Identify and mitigate risks associated with quality issues or defects.

Job Requirements

Strong understanding of quality principles and methodologies.
Excellent analytical and problem-solving skills.
Ability to work effectively in a fast-paced environment with multiple priorities.
Effective communication and interpersonal skills.
Experience with quality management tools and software.
Strong attention to detail and ability to maintain accurate records.

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