Quality Analyst

Solstice Veridian Services

0 years

0 Lacs

Mohali district India

Posted:4 months ago| Platform:

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Skills Required

audit compliance service reports support audits management training communication excel reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Location: SVS Oﬃce, Phase 8, Mohali (Punjab)

Shift : 3:00 PM – 11:00 PM India Time (Afternoon Shift)

Experience: Quality Audit (BPO/Voice Process preferred)

We’re looking for a detail-oriented Quality Auditor to help ensure process compliance and enhance

service quality.

Key Responsibilities:

Audit voice calls to ensure adherence to quality standards and client requirements.
Prepare audit reports and provide actionable feedback to improve agent performance.
Collaborate with teams for continuous quality improvement.
Support internal audits and compliance with quality management systems (QMS).
Identify gaps, recommend process improvements, and assist with training needs.

Candidate Profile:

Experience in Quality Audit for BPO voice processes (travel/ ticketing experience is a
plus)
Strong analytical, communication, and process-driven skills.
Proficient in MS Excel and quality reporting tools.
Ability to work independently in a 3 PM – 11 PM shift.
Customer-centric with ethical work practices.

Apply here or send your resume to rashveen.hr@solsticeveridian.com.

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