Quality Analyst

Taskus

1 - 7 years

3 - 9 Lacs

mumbai navi mumbai

Posted:Just now| Platform:

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Skills Required

bpo social media quality analyst packaging wellness e-commerce hr outsourcing customer experience gaming

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor, evaluate, and audit processes, products, or services to ensure compliance with defined quality standards, internal policies, and regulatory requirements, while identifying gaps, risks, and areas of improvement through detailed analysis.
Develop, review, and implement quality assurance frameworks, standard operating procedures (SOPs), checklists, and quality metrics to ensure consistent performance and adherence to organizational benchmarks.
Conduct root cause analysis for quality issues, defects, or customer complaints, prepare detailed reports, and collaborate with cross-functional teams to implement corrective and preventive actions.
Analyze data trends, quality scores, and performance indicators to provide actionable insights, recommendations, and continuous improvement strategies to management and stakeholders.
Support training initiatives by sharing quality feedback, best practices, and improvement plans with relevant teams to enhance overall efficiency, accuracy, and customer satisfaction.
Maintain accurate documentation of audits, reviews, corrective actions, and compliance records to support internal reviews, external audits, and continuous quality improvement initiatives.

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