Quality Analyst

Job Description – Quality Analyst (BPO)

Company: Parvus Analytics
Location: Sector 63, Noida
Work Mode: Work From Office Only
Vacancies: 2
Salary: 20,000 (based on interview & experience)
Experience Required: 6 months – 1 year (BPO QA experience preferred)

About the Role

Parvus Analytics is urgently hiring Quality Analysts with prior experience in the BPO industry. The ideal candidate should be detail-oriented, analytical, and capable of monitoring and improving call quality, customer experience, and process compliance.

Key Responsibilities

• Monitor outbound calls to ensure quality standards are met.
• Evaluate agent performance based on call audits, scripts, and compliance checkpoints.
• Provide feedback, coaching, and improvement suggestions to agents.
• Identify process gaps and work with team leaders to enhance performance.
• Prepare daily/weekly quality reports and share insights with management.
• Ensure adherence to company policies, processes, and customer service guidelines.
• Conduct calibration sessions with the operations team to align quality expectations.
• Track agent errors and recommend corrective actions.
• Support training initiatives when required.

Desired Skills & Competencies

• Good understanding of BPO processes and call handling standards.
• Strong communication (Hindi/English) & listening skills.
• Ability to analyze call quality and identify improvement areas.
• Basic knowledge of quality tools (audit forms, checklists, scoring).
• Proficiency in MS Excel & report preparation.
• Good attention to detail and problem-solving skills.
• Ability to work under pressure and meet deadlines.

How to Apply

Interested candidates can share their CV at 6397907733 by adding reference of Indeed.

Job Type: Full-time

Pay: ₹20,000.00 per month

Work Location: In person