Jobs
Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent

Home
>
Jobs in mumbai
>
Hexaware Technologies
>
Quality Analyst

Quality Analyst

Hexaware Technologies

1 - 6 years

1 - 3 Lacs

Mumbai Thane Navi mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

quality audit root cause analysis call monitoring qc tools call audit feedback call calibration pareto analysis 7qc tni

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Industry:

Shift Timings & Offs

Qualification

Employment Type

Criteria:

Experience in Outbound Sales (Insurance Domain preferred)
Knowledge of Quality Assurance

Roles & Responsibilities:

Strong understanding of Outbound Sales, Customer Centricity and Process Dynamics.

Excellent Communication Skills for effective feedback and coaching

Provide active feedback to agents through Call Audits to ensure continuous quality improvement and adherence to standards.

Generate audit reports and analyze results to identify areas for process enhancement and agent performance improvement.

Implement and maintain quality-monitoring standards, ensuring they are adhered to by the team in order to achieve consistent quality output.

Monitor ID movements and follow-up actions, taking corrective measures where necessary to improve process efficiency and effectiveness.

Participate actively in huddle sessions, providing valuable insights into error trends, process updates, and technical challenges to the team.

Utilize feedback and coaching techniques to guide agents towards improved performance and process understanding.

Maintain an understanding of B2C Sales, Customer Centricity and Process Dynamics to ensure alignment with organizational goals and customer expectations.
Should be able to work on RCA and provide sound judgment

If you are interested kindly share your updated resume on VishakhaK1@hexaware.com

More Jobs at Hexaware Technologies

Retention Executive (Sales & Retention)

Navi mumbai

1.0 - 5.0 yrs

INR 2 - 3 Lacs

Malayalam Voice Process- Customer Support

Chennai

Experience: Not specified

INR 2 - 3 Lacs

Hexaware | Open Walk-in Drive For Gen AI, LLM @ Bangalore on 10th Jan

Hyderabad, Chennai, Bengaluru

5.0 - 10.0 yrs

INR 0 - 0 Lacs

Hexaware | Open Walk-in Drive For Gen AI, LLM @ Bangalore on 10th Jan

Hyderabad, Chennai, Bengaluru

11.0 - 21.0 yrs

INR 0 - 0 Lacs

Test Lead - API Automation

Hyderabad, Bengaluru

7.0 - 12.0 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.