Quality Analyst

Hexaware Technologies

1 - 2 years

2 - 4 Lacs

Navi mumbai

Posted:2 days ago| Platform:

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Skills Required

sales process outbound sales quality analyst quality audit call quality qc tools call audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

We Hiring for Hexaware Technologies (Quality Analyst)

Location: Ghansoli

Shifts - 12*7

Week Off: Rotational Off

Roles & Responsibilities:

Provide active feedback to agents through calls and ID generation to ensure continuous quality improvement and adherence to standards.

Generate audit reports and analyze results to identify areas for process enhancement and agent performance improvement.
Implement and maintain quality monitoring standards, ensuring they are adhered to by the team to achieve consistent quality output.
Monitor ID movements and follow-up actions, taking corrective measures where necessary to improve process efficiency and effectiveness.
Participate actively in huddle sessions, providing valuable insights into error trends, process updates, and technical challenges to the team.
Utilize feedback and coaching techniques to guide agents towards improved performance and process understanding.
Apply quality tools such as Lean, Kaizen, and Six Sigma to drive process improvements and operational excellence.
Maintain an understanding of customer centricity and process dynamics to ensure alignment with organizational goals and customer expectations.

Minimum of 2 years of experience as a Quality Analyst in a similar role.

Proficient in using quality tools such as Lean, Kaizen, and Six Sigma.
Strong understanding of customer centricity and process dynamics.

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