1 - 6 years

2 - 3 Lacs

Posted:13 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Responsibilities

  • Monitor inbound/outbound sales calls to ensure compliance with quality standards.
    • Evaluate sales representatives performance against defined KPIs.• Identify gaps in sales pitch, objection handling, and customer interaction.• Provide timely feedback and coaching to improve performance.• Prepare quality reports and share insights with management.• Work closely with training and operations teams to drive quality improvements.

Requirements

  • Qualification: Graduate / HSC with relevant experience.
    • Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales).• Strong understanding of sales processes and customer interaction standards.• Excellent communication, observation, and analytical skills.• Ability to mentor, guide, and influence sales agents positively.

Contact Below :

HR Manager - Pinky Yadav

79775519951

Email- pinkyy@eosglobe.com

HR - Aryan Janrao

9767553556

Email- aryanj@eosglobe.com

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