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Quality Analyst (Call Audit)

Quality Analyst (Call Audit)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Travelsees

0 years

2 - 3 Lacs

india

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

audit audits metrics compliance reports regulations report training consistency service auditing communication analyze data

Work Mode

On-site

Job Type

Full Time

Job Description

Conduct quality audits of Sales calls to assess performance against key quality metrics, including accuracy, tone, professionalism, and compliance with scripts.
Prepare daily, weekly, and monthly quality reports detailing call quality trends, performance metrics, and areas for improvement.
Provide constructive feedback to sales representatives based on call evaluations, highlighting strengths and areas for improvement.
Ensure that all customer interactions comply with internal policies and external regulations. Identify and report any deviations or compliance issues.
Collaborate with the training team to identify gaps and recommend areas for skill enhancement. Participate in process improvement initiatives.
Work closely with team leads and supervisors to maintain the consistency of service delivery. Contribute to team meetings and suggest improvements based on call data.

Mandatory Requirements:

Candidate should be experienced in quality assurance or call auditing in a call centre environment .
Excellent verbal and written communication skills with the ability to provide clear, actionable feedback.
Strong attention to detail in reviewing calls and identifying issues related to quality standards.
Ability to analyze data, identify trends, and generate insights to improve overall call quality.
Ability to identify issues quickly and offer solutions for resolution.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

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Quality Analyst (Call Audit)