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91 Job openings at IMTS
Learning & Development Manager

Noida Sector 16, Noida, Uttar Pradesh

5 - 4 years

INR Not disclosed

On-site

Full Time

Job Overview: IMTS Institute is looking for an experienced and strategic Learning & Development Manager to join our growing team. The ideal candidate will be responsible for evaluating organizational needs, designing impactful training programs, and leading initiatives that foster a culture of continuous learning and professional development. Key Responsibilities: Assess training and development needs through job analysis, performance reviews, and consultations with department heads. Design, implement, and oversee learning strategies that align with institutional goals. Create and deliver engaging training programs covering leadership, soft skills, compliance, and technical topics. Measure training effectiveness and refine programs for optimal learning outcomes. Collaborate with external training partners and manage vendor relationships. Oversee the Learning Management System (LMS) including content, analytics, and tracking. Drive employee engagement and learning culture across the organization. Manage and optimize the L&D budget. Support succession planning and leadership development projects. Evaluate ROI and impact of learning initiatives through feedback and performance metrics. Qualifications and Skills: Bachelor’s degree. Minimum 5 years of experience in L&D , with at least 1 year in a managerial role . Strong understanding of adult learning principles, instructional design, and learning technologies. Proficiency in e-learning platforms and digital learning tools. Excellent communication, presentation, and facilitation abilities. Strong organizational and project management skills. Ability to collaborate effectively with cross-functional teams. A strategic mindset with a passion for growth and innovation. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per year Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Learning and development: 4 years (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Video Editor

Noida Sector 16, Noida, Uttar Pradesh

0 - 3 years

INR Not disclosed

On-site

Full Time

Key Responsibilities Edit and produce professional videos for digital platforms (social media, ads, websites, etc.). Use advanced software to add transitions, effects, animations, and 3D elements. Sync audio, color grade, and ensure overall video quality. Collaborate with the creative team to meet tight deadlines. Required Skills and Software Proficiency 0-3 years of professional video editing experience. Knowledge of 3D animation and motion graphics. Expertise in industry-standard software: Adobe Premiere Pro Final Cut Pro DaVinci Resolve Adobe After Effects Blender (for 3D animation) Maya or Cinema 4D (optional but preferred for advanced 3D work). Strong storytelling and visual design skills. Ability to edit 15-20 minutes of video content daily . Own laptop and computer (mandatory). Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Admission Counselor

Noida Sector 16, Noida, Uttar Pradesh

0 years

INR Not disclosed

On-site

Full Time

Key Responsibilities: Contact students or guardians via phone, email, or SMS to follow up on outstanding fee payments. Maintain a daily follow-up sheet and ensure proper documentation of all interactions. Negotiate payment plans and ensure commitments are fulfilled within agreed timelines. Coordinate with internal departments for resolving any billing-related queries. Escalate cases of non-payment to the concerned team as per the escalation matrix. Ensure high recovery rates and reduce outstanding balances. Maintain accurate records of collections and update the system regularly. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹28,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Social Media Manager

Noida Sector 16, Noida, Uttar Pradesh

0 - 1 years

INR Not disclosed

On-site

Full Time

Job Description: We are looking for a creative, strategic, and data-driven Social Media Manager to lead our brand's online presence. You will be responsible for planning, creating, and managing engaging content across all social media platforms to build a strong digital footprint, drive engagement, and generate leads. Key Responsibilities: Develop and execute social media strategies across platforms like Instagram, Facebook, LinkedIn, Twitter, and YouTube. Plan, create, and schedule engaging content including posts, reels, stories, videos, and creatives. Monitor performance metrics and analyze insights to improve engagement and ROI. Collaborate with the design, content, and marketing teams for campaign planning and execution. Stay updated on industry trends, platform updates, and competitor activities. Respond to comments, DMs, and community engagement in a timely and professional manner. Run paid promotions and manage budgets (preferred but not mandatory). Build brand awareness and maintain a consistent brand voice across all platforms. Requirements: Bachelor’s degree. Proven experience as a Social Media Manager or similar role. Strong understanding of all major social media platforms. Excellent communication, writing, and visual storytelling skills. Familiarity with analytics tools (Meta Business Suite, LinkedIn Insights, etc.). Basic graphic design/video editing skills (Canva, Adobe, etc.) are a plus. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Social media marketing: 1 year (Preferred) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Script Writer Intern

Noida Sector 16, Noida, Uttar Pradesh

0 years

INR Not disclosed

On-site

Full Time

Key Responsibilities: Write compelling, clear, and engaging scripts for videos across various platforms (YouTube, Instagram, Facebook, Reels, Ads, etc.) Collaborate with marketing, creative, and video production teams to understand project requirements Adapt scripts for different audiences and formats (corporate, educational, promotional, etc.) Research industry trends and audience behavior to craft impactful content Edit and revise scripts based on feedback from stakeholders and production teams Maintain consistency in tone, messaging, and brand voice across all scripts Work under tight deadlines and manage multiple projects simultaneously Requirements: Strong command over language, grammar, and storytelling techniques Creativity and the ability to think outside the box Understanding of social media trends and digital content formats Excellent time management and organizational skills Bachelor's degree in English, Journalism, Mass Communication, or related field Job Types: Full-time, Permanent, Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Social Media Marketing Intern

Noida Sector 16, Noida, Uttar Pradesh

0 years

INR Not disclosed

On-site

Internship

Key Responsibilities: Manage and run paid campaigns on Google Ads , Meta (Facebook & Instagram) Ads , YouTube , and other social platforms. Assist in strategizing, scheduling, and analyzing campaign performance. Support daily social media postings, engagement activities, and performance tracking. Work closely with the marketing manager to plan and implement content strategies. Contribute to creative brainstorming for trending content, reels, and viral campaigns. Manage and nurture inbound leads generated via paid campaigns. Write engaging captions and develop effective hashtag strategies. Use tools like Zoho Social for scheduling and analytics. Design creatives using Canva or collaborate with graphic designers. Requirements: Proven experience or strong understanding of managing Google Ads , Meta Ads , Instagram , Facebook , and YouTube . Solid knowledge of Google PPC and performance marketing. Basic understanding of graphic design tools , especially Canva. Strong creative thinking with awareness of social media trends and viral content. Excellent communication and writing skills. Experience in tools like Zoho Social is a plus. Ability to multitask and work in a fast-paced environment. A positive attitude and a passion for all things digital marketing. Job Type: Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Education Counsellor

India

0 - 3 years

INR 0.18 - 0.26 Lacs P.A.

On-site

Full Time

Key Responsibilities: Counsel prospective students via phone, email, or in-person regarding various UG/PG programs Understand student requirements and recommend suitable courses Convert leads into admissions through effective sales techniques and follow-ups Maintain regular communication with potential leads and manage the CRM database Achieve weekly/monthly admission and revenue targets Work closely with the marketing team to improve lead quality and conversion rate Handle walk-ins, follow-ups, and cold calls professionally Provide accurate information regarding course content, fee structure, career outcomes, etc. Requirements: Bachelor's degree in any discipline. 0–3 years of experience in sales or counselling (Ed-Tech experience preferred) Strong communication, presentation, and negotiation skills Ability to understand customer needs and handle objections Target-driven and self-motivated attitude Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹26,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Education Counsellor

Noida Sector 16, Noida, Uttar Pradesh

3 years

INR 0.18 - 0.26 Lacs P.A.

On-site

Full Time

Key Responsibilities: Counsel prospective students via phone, email, or in-person regarding various UG/PG programs Understand student requirements and recommend suitable courses Convert leads into admissions through effective sales techniques and follow-ups Maintain regular communication with potential leads and manage the CRM database Achieve weekly/monthly admission and revenue targets Work closely with the marketing team to improve lead quality and conversion rate Handle walk-ins, follow-ups, and cold calls professionally Provide accurate information regarding course content, fee structure, career outcomes, etc. Requirements: Bachelor's degree in any discipline. 0–3 years of experience in sales or counselling (Ed-Tech experience preferred) Strong communication, presentation, and negotiation skills Ability to understand customer needs and handle objections Target-driven and self-motivated attitude Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹26,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Video Editor

Noida Sector 16, Noida, Uttar Pradesh

1 years

INR 0.18 - 0.25 Lacs P.A.

On-site

Full Time

Key Responsibilities: Edit and produce professional-quality videos for digital platforms including social media, advertising, and websites. Use industry-standard software to add transitions, effects, animations, and 3D elements. Perform audio syncing, color grading, and overall quality control of video content. Collaborate with the creative and marketing teams to meet tight deadlines and project goals. Maintain consistent brand style and visual storytelling across all video outputs. Edit 15–20 minutes of video content daily while maintaining high production standards. Required Skills & Software Proficiency: 6 month –1 years of hands-on professional video editing experience. Proficient in video editing and post-production tools, including: Adobe Premiere Pro Final Cut Pro DaVinci Resolve Adobe After Effects Strong knowledge of motion graphics and 3D animation tools such as: Blender Maya or Cinema 4D (preferred but not mandatory) Excellent storytelling skills, attention to detail, and an eye for visual aesthetics. Ability to manage time efficiently and work on multiple projects under deadlines. Personal laptop/PC with necessary software is mandatory. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Video Editor

India

1 years

INR 0.18 - 0.25 Lacs P.A.

On-site

Full Time

Key Responsibilities: Edit and produce professional-quality videos for digital platforms including social media, advertising, and websites. Use industry-standard software to add transitions, effects, animations, and 3D elements. Perform audio syncing, color grading, and overall quality control of video content. Collaborate with the creative and marketing teams to meet tight deadlines and project goals. Maintain consistent brand style and visual storytelling across all video outputs. Edit 15–20 minutes of video content daily while maintaining high production standards. Required Skills & Software Proficiency: 6 month –1 years of hands-on professional video editing experience. Proficient in video editing and post-production tools, including: Adobe Premiere Pro Final Cut Pro DaVinci Resolve Adobe After Effects Strong knowledge of motion graphics and 3D animation tools such as: Blender Maya or Cinema 4D (preferred but not mandatory) Excellent storytelling skills, attention to detail, and an eye for visual aesthetics. Ability to manage time efficiently and work on multiple projects under deadlines. Personal laptop/PC with necessary software is mandatory. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Call Quality Analyst

Noida Sector 16, Noida, Uttar Pradesh

0 - 1 years

INR Not disclosed

On-site

Full Time

Key Responsibilities: Monitor and evaluate daily inbound/outbound sales calls. Provide detailed feedback to sales executives and team leaders. Ensure adherence to sales scripts, compliance guidelines, and quality benchmarks. Prepare daily, weekly, and monthly quality reports. Identify training needs and collaborate with trainers to improve communication and conversion skills. Conduct audits of recorded calls and assess soft skills, sales approach, and objection handling. Track and report common call issues and provide insights to management. Assist in updating the quality scorecard as per changing business needs. Required Skills & Qualifications: Graduate in any discipline. Minimum 6 month–1 years of experience as a Quality Analyst in a BPO. Strong understanding of BPO sales process and customer handling. Excellent listening, analytical, and communication skills. Proficiency in MS Excel, call audit tools, and CRM platforms. Ability to work in a fast-paced, target-driven environment. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Call Quality : 1 year (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person Speak with the employer +91 9870398585

SEO Content Writer

Noida Sector 16, Noida, Uttar Pradesh

0 years

INR 0.18 - 0.22 Lacs P.A.

On-site

Full Time

Key Responsibilities: Write clear, engaging, and keyword-rich content for blogs, landing pages, and web content. Optimize content based on the latest SEO guidelines and Google algorithms. Conduct in-depth keyword research and integrate keywords naturally into content. Create catchy titles, meta descriptions, and SEO titles for improved rankings. Ensure content is original, well-researched, grammatically correct, and plagiarism-free. Work closely with the SEO and marketing team to align content strategies. Edit and proofread content before publishing. Maintain consistency in tone, style, and formatting across all content. Update existing content to keep it relevant and optimized. Publish and manage content using CMS platforms like WordPress. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

SEO Content Writer

India

0 years

INR 0.18 - 0.22 Lacs P.A.

On-site

Full Time

Key Responsibilities: Write clear, engaging, and keyword-rich content for blogs, landing pages, and web content. Optimize content based on the latest SEO guidelines and Google algorithms. Conduct in-depth keyword research and integrate keywords naturally into content. Create catchy titles, meta descriptions, and SEO titles for improved rankings. Ensure content is original, well-researched, grammatically correct, and plagiarism-free. Work closely with the SEO and marketing team to align content strategies. Edit and proofread content before publishing. Maintain consistency in tone, style, and formatting across all content. Update existing content to keep it relevant and optimized. Publish and manage content using CMS platforms like WordPress. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Office Administrator

Noida Sector 16, Noida, Uttar Pradesh

1 years

INR 0.18 - 0.23 Lacs P.A.

On-site

Full Time

We are looking for a responsible and organized Office Administrator to support daily administrative operations and ensure smooth office functioning. The ideal candidate should have good communication skills, basic computer knowledge, and the ability to multitask effectively. Key Responsibilities: Manage day-to-day office tasks, files, and documentation Maintain records, attendance, and inventory Handle calls, emails, and office correspondence Assist the HR and Admin teams in scheduling interviews and meetings Coordinate with vendors and service providers Ensure cleanliness, stationery, and basic office needs are managed Support team with general administrative duties Requirements: 1 years of experience in an office administration role Basic knowledge of MS Office (Word, Excel) Good communication and organizational skills Ability to handle multiple tasks efficiently Graduate preferred Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Office Administrator

India

1 years

INR 0.18 - 0.23 Lacs P.A.

On-site

Full Time

We are looking for a responsible and organized Office Administrator to support daily administrative operations and ensure smooth office functioning. The ideal candidate should have good communication skills, basic computer knowledge, and the ability to multitask effectively. Key Responsibilities: Manage day-to-day office tasks, files, and documentation Maintain records, attendance, and inventory Handle calls, emails, and office correspondence Assist the HR and Admin teams in scheduling interviews and meetings Coordinate with vendors and service providers Ensure cleanliness, stationery, and basic office needs are managed Support team with general administrative duties Requirements: 1 years of experience in an office administration role Basic knowledge of MS Office (Word, Excel) Good communication and organizational skills Ability to handle multiple tasks efficiently Graduate preferred Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

HR Recruiter Internship

India

0 years

INR 0.08 - 0.1 Lacs P.A.

On-site

Full Time

Job Description: IMTS Institute is looking for an HR Recruiter Intern to assist with end-to-end recruitment activities. The role includes sourcing candidates, scheduling interviews, maintaining records, and supporting the HR team in daily tasks. Key Responsibilities: Handle the entire recruitment cycle from sourcing to onboarding Source candidates through job portals, referrals, and social platforms Screen resumes and conduct initial HR rounds Coordinate interviews with hiring managers Maintain candidate databases and generate daily reports Ensure smooth onboarding and documentation of new hires Requirements: Graduate or currently pursuing a degree in HR, Management, or a related field Good communication and interpersonal skills Basic understanding of the recruitment process Comfortable using MS Excel and Google Sheets Eager to learn and work in a fast-paced environment Must be available for a full-time on-site internship Job Type: Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

HR Recruiter Internship

Noida Sector 16, Noida, Uttar Pradesh

0 years

INR Not disclosed

On-site

Internship

Job Description: IMTS Institute is looking for an HR Recruiter Intern to assist with end-to-end recruitment activities. The role includes sourcing candidates, scheduling interviews, maintaining records, and supporting the HR team in daily tasks. Key Responsibilities: Handle the entire recruitment cycle from sourcing to onboarding Source candidates through job portals, referrals, and social platforms Screen resumes and conduct initial HR rounds Coordinate interviews with hiring managers Maintain candidate databases and generate daily reports Ensure smooth onboarding and documentation of new hires Requirements: Graduate or currently pursuing a degree in HR, Management, or a related field Good communication and interpersonal skills Basic understanding of the recruitment process Comfortable using MS Excel and Google Sheets Eager to learn and work in a fast-paced environment Must be available for a full-time on-site internship Job Type: Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Content Writer

Noida Sector 16, Noida, Uttar Pradesh

2 years

INR 0.18 - 0.22 Lacs P.A.

On-site

Full Time

Job Overview: We are looking for a creative and detail-oriented Content Writer to produce high-quality, engaging, and SEO-friendly content for our websites, blogs, and marketing materials. The ideal candidate should have a strong command of English and a passion for writing. Key Responsibilities: Write clear, concise, and grammatically correct content. Create SEO-friendly articles, blogs, and website content. Research industry-related topics and develop unique content ideas. Work with the SEO team to incorporate keywords and follow guidelines. Proofread and edit content before publication. Maintain consistency in style, tone, and formatting. Write content for emailers, brochures, and other marketing collateral. Requirements: Bachelor’s degree in English, Journalism, Mass Communication, or a related field. 0.6–2 years of content writing experience. Excellent written and verbal communication skills. Good knowledge of SEO content writing practices. Familiarity with tools like Grammarly, WordPress, and Google Docs. Ability to meet deadlines and work under minimal supervision. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Content Writer

India

0 - 2 years

INR 0.18 - 0.22 Lacs P.A.

On-site

Full Time

Job Overview: We are looking for a creative and detail-oriented Content Writer to produce high-quality, engaging, and SEO-friendly content for our websites, blogs, and marketing materials. The ideal candidate should have a strong command of English and a passion for writing. Key Responsibilities: Write clear, concise, and grammatically correct content. Create SEO-friendly articles, blogs, and website content. Research industry-related topics and develop unique content ideas. Work with the SEO team to incorporate keywords and follow guidelines. Proofread and edit content before publication. Maintain consistency in style, tone, and formatting. Write content for emailers, brochures, and other marketing collateral. Requirements: Bachelor’s degree in English, Journalism, Mass Communication, or a related field. 0.6–2 years of content writing experience. Excellent written and verbal communication skills. Good knowledge of SEO content writing practices. Familiarity with tools like Grammarly, WordPress, and Google Docs. Ability to meet deadlines and work under minimal supervision. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Call Quality Analyst (BPO)

India

1 years

INR 0.18 - 0.22 Lacs P.A.

On-site

Full Time

Job Summary: We are looking for a detail-oriented and experienced Call Quality Analyst to monitor and evaluate the performance of our sales and support calls. The ideal candidate should have a strong ear for quality, process understanding, and performance standards. Key Responsibilities: Monitor calls and evaluate performance against established quality parameters. Provide actionable feedback to improve call handling and overall communication. Identify training needs and assist in continuous improvement efforts. Track quality metrics and share daily/weekly/monthly reports. Ensure agents are following compliance, product knowledge, and call structure. Collaborate with team leaders and trainers to bridge performance gaps. Audit calls for customer satisfaction, accuracy, and professionalism. Stay updated on campaign knowledge and performance benchmarks. Requirements: 1 years of experience as a Call Quality Analyst in a BPO. Excellent verbal and written communication skills. Strong analytical and listening skills. Good understanding of call center metrics and KPIs. Proficiency in MS Excel and report-making. Ability to handle feedback discussions positively and constructively. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person Speak with the employer +91 9870398585

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