Role Overview As a UX Writer at FREED, you will play a pivotal role in shaping user experience through clear, empathetic, and action-oriented language. You will collaborate closely with Product Designers, PMs, and Engineers to craft copy that simplifies complex financial journeys for our users. Key Responsibilities Write clear, concise, and user-first copy for web and mobile product interfaces. Own in-product communication: error messages, tooltips, CTAs, form field instructions, onboarding flows, etc. Work with product and design teams to ensure copy aligns with the brand voice and enhances usability. Conduct user research and A/B testing of different content strategies. Audit existing copy and recommend improvements based on user behavior and feedback. What We’re Looking For 2–4 years of experience in UX writing, product content, or copywriting for digital products. Exceptional command over English with the ability to write in a friendly, clear, and empathetic tone. Experience working with design teams, Figma, or similar tools is a plus. A portfolio showcasing impactful UX copy work (preferably for apps or web products). Bonus: Experience writing for fintech or B2C platforms. What We Offer • An opportunity to influence the user experience of a category-defining product. • A high-autonomy, collaborative environment with a mission-driven team. • Exposure to multiple functions (Product, Design, Engineering, Ops) and the chance to grow into a senior content or product strategy role. Show more Show less

Job Role You’ll work at the intersection of Generative AI, Machine Learning, and personal finance. You’ll partner with Product, Engineering, and Ops to: • Drive smarter decision-making using AI. • Improve customer outcomes by personalising experiences. • Launch agentic AI systems to streamline sales, support, and credit evaluation. Key Responsibilities Design, build, and deploy machine learning and generative AI models. Translate real-world business problems into data science solutions — from ideation to production. Collaborate with engineers to set up scalable data pipelines and APIs. Constantly monitor model performance and retrain as needed. Build solutions that leverage LLMs for tasks like summarization, sentiment detection, classification, and recommendations. Stay up-to-date with developments in GenAI and actively experiment with new techniques. Required Qualifications Strong foundation in machine learning, feature engineering, and model deployment. Hands-on experience implementing GenAI use cases (e.g., prompt engineering, RAG, embeddings). Proficiency in Python, SQL, and ML libraries like scikit-learn, XGBoost, TensorFlow, or PyTorch. Familiarity with LLM frameworks (LangChain, OpenAI, HuggingFace) and cloud services (AWS/GCP/Azure). Demonstrated ability to take AI models from notebook to production. Excellent communication skills and ability to collaborate cross-functionally. Preferred Qualification Prior experience in Fintech, BFSI, or working with credit and customer data. Understanding of ethical AI, data privacy, and model fairness. Familiarity with customer-facing AI products (chatbots, agentic workflows). What We Offer • A high-impact role at a company solving a real societal problem. • The opportunity to shape AI strategy and product direction from the ground up. • A culture that values curiosity, ownership, and bold thinking. Show more Show less

Role Brief: We are seeking a dynamic and strategic Head of Customer Success to lead and scale our customer success function. In this role, you will be responsible for driving customer satisfaction, retention, and advocacy by ensuring exceptional customer experiences throughout the customer life cycle. You will manage a growing team, collaborate cross-functionally, and develop strategies that drive measurable impact on business outcomes and customer well-being. Key Responsibilities: Customer Experience Leadership: Design and implement customer success strategies that align with FREED’s mission of empowering customers to become debt-free. Team Management: Lead, mentor, and grow a high-performing Customer Success team, including on-boarding, support, and account management functions. Customer Journey Ownership: Optimise the end-to-end customer life cycle—from on-boarding and engagement to resolution and retention. Retention & Loyalty: Develop programs to improve Net Promoter Score (NPS), reduce churn, and enhance customer loyalty and lifetime value. Data-Driven Strategy: Leverage data and analytics to identify pain points, measure performance, and improve customer experience outcomes. Cross-functional Collaboration: Work closely with Product, Technology, Marketing, Operations, and Sales to champion the voice of the customer and enhance FREED’s offerings. Escalation Management: Own resolution strategies for customer escalations and critical issues, ensuring timely and empathetic communication. Process Improvement: Continuously refine internal processes, knowledge bases, and support tools to improve service quality and team efficiency. Customer Advocacy: Foster customer relationships that lead to testimonials, referrals, and advocacy for the FREED brand. Skills & Qualifications: 12+ years of experience in Customer Success, Client Services, or Customer Experience roles, with at least 5 years in a leadership capacity. Experience in fintech, consumer finance, or digital platforms preferred. Strong strategic thinking with hands-on execution capabilities. Excellent people management skills; proven ability to inspire and lead teams. High emotional intelligence and customer empathy. Strong analytical and decision-making skills; experience with CRM and CS platforms (e.g., Zendesk, Freshdesk, Salesforce). Exceptional communication and stakeholder management abilities. Show more Show less

Job Title: Legal Associate – Fintech and Regulatory Location: Gurugram, India Experience: 2 years (Fintech / Financial Services) Job Summary: We are looking for a skilled Fintech Lawyer to support our legal, compliance, and regulatory functions. The ideal candidate will have deep understanding of Indian financial laws, RBI guidelines, data protection norms, and digital lending frameworks. What You’ll Do: Legal & Regulatory Advisory: Interpret and apply RBI regulations, data privacy norms, KYC/AML laws, IT Act, and other applicable laws to our products and operations. Contract Management: Draft, review, and negotiate commercial agreements (e.g., vendor contracts, NDAs, SLAs). Product Compliance: Partner with product, and operations teams to embed compliance into fintech product flows (e.g., onboarding & payments). Research & Documentation: Track regulatory updates (RBI, SEBI, NPCI, etc.) and advise internal stakeholders with concise, actionable memos. External Coordination: Liaise with regulators, legal advisors, or compliance consultants as needed. Policy Development: Help create and update internal policies – privacy, data governance, terms of use, grievance redressal, etc. What We’re Looking For: Education: LL.B. from a recognized Indian university. Experience: 1–2 years of PQE in fintech, banking/finance law, or technology law (startup or law firm experience is a plus). Skills: Working knowledge of RBI regulations, digital lending norms, IT Act, and relevant financial laws. Strong legal drafting, research, and communication skills. High adaptability and comfort working in a fast-paced, environment. Mindset: Startup-friendly attitude, solution-oriented, eager to learn, and able to take ownership. Show more Show less

Role Overview We’re looking for a UX Lead with 3–5 years of experience to drive the user experience strategy across our mobile app, web platform, and service journeys. This is a high-ownership role for someone who’s ready to take the leap from being a strong individual contributor to leading UX at a product-first company. You'll work closely with product, tech, and leadership to shape intuitive, human-centred experiences that improve financial outcomes for our users. Responsibilities UX Strategy & Design Own the user journey end-to-end for key product experiences: on-boarding, credit insights, debt resolution, and customer support. Turn ambiguous product goals into clean, usable, and friction less experiences. Work closely with PMs to define problems and explore multiple solution directions. Execution & Prototyping Create wireframes, flows, low-to-high fidelity prototypes using Figma or equivalent. Partner with developers to ensure high-quality implementation. Evolve our design system and patterns with attention to scalability and consistency. User Research & Feedback Loops Conduct lightweight user research, usability tests, and A/B experiments. Leverage both qualitative insights and product analytics to inform design iterations. Cross-functional Collaboration Communicate design decisions clearly to stakeholders. Collaborate with customer success and operations to map offline journeys into product flows. Contribute to a design-first culture within the company. What We're Looking For 3–5 years of experience designing for consumer-facing digital products. Portfolio demonstrating strong UX thinking, problem-solving, and clean execution. Ability to work across the design spectrum — from information architecture to UI polish. Experience designing for Indian consumers across digital literacy levels is a plus. Hands-on with Figma and comfortable with rapid prototyping and iteration. Educational Qualifications A Bachelor’s degree in Design, HCI, Psychology, or related field. Bootcamp grads or self-taught designers with a strong portfolio and problem-solving mindset are welcome. A Master’s degree is not necessary but considered a plus. Why This Role is Unique Lead UX for a product that truly improves lives. Get end-to-end ownership in shaping experiences that matter. Work at the intersection of finance, tech, and impact. Join a mission-driven team with speed, transparency, and empathy at its core. Show more Show less

Role Brief We are seeking a Software Engineer to join our Technology team. As a React Native Developer, you will play a pivotal role in architecting and building high-quality mobile applications for both iOS and Android platforms. Collaboration is key as you'll work closely with cross-functional teams to ensure seamless integration with our product infrastructure. Role Description Develop pixel-perfect UIs with smooth performance across mobile platforms. Utilize native APIs for seamless integrations on iOS and Android. Identify and resolve bugs and performance bottlenecks to ensure a native-like experience. Engage with the open-source community to implement critical software fixes and stay up to date with React Native advancements. Maintain code quality through documentation and automated testing. Transition existing React web applications to React Native. Eligibility Criteria Bachelors or masters degree in computer science/IT or related field. 4-6 years of industry experience in software development. Strong knowledge of HTML and CSS. In-depth understanding of React Native fundamentals. Familiarity with UI/UX design principles and wireframes. Excellent problem-solving and analytical skills. Effective written and verbal communication skills. Experience in building and deploying Android and iOS applications. (ref:hirist.tech) Show more Show less

Role brief: As a Quality Analyst at FREED, you will be responsible for recommending, implementing and monitoring preventive and corrective actions to ensure the Quality Assurance Standards are constantly maintained. Role description: Audit associate calls and share timely feedback. Assess gaps that hinder service and conversion impacting overall quality of the call. Maintain and contribute to overall Quality through direct communication and support from Training. Liaise with Operations to understand pain areas on a weekly and monthly basis to plan audit behaviour and frequency. Publish reports on a daily, weekly, monthly on associate/team performance to keep all leaders informed. Conduct an RCA and publish an RCA report or mail to Operations Manager in case of client escalation. Inform Training of all client/customer escalations to enable intervention and add takeaways to the curriculum. Run reward and recognition-based audit programs in association with Operations. Encourage the associates perform better through correct feedback technique and constant presence/interaction on the production floor. Conduct continuous internal/external calibrations and publish variance report as per requirement. Key skills: • Customer driven mindset • Willingness to contribute meaningfully to the process • Ownership and accountability • People skills • Excellent feedback, coaching and communication skills • Eye for detail (TNA) • Organising and basic data analysis skills • Prioritisation and Time management • Typing, computer and navigation skills • Working knowledge of Excel Experience • Minimum 2+ year of relevant experience in a similar industry or BPO • Experience of working a voice-based process. • Working knowledge of Quality tools and Metrics will be an advantage.

Role brief: We are seeking a dynamic and results-driven Debt Consolidation Sales Representative to join our team. You shall work on MAARG to refinance and consolidate expensive consumer loans. You shall play a critical role in prospecting borrowers who are stressed about their loans and are seeking solutions to relieve their financial situation. You shall be supporting a highly tenured team of credit officers and be a part of 100+ game changers in the debt relief industry. Role description:  Actively seeking out new leads through diverse channels and referrals.  Educating clients on the advantages of debt consolidation and how our services can benefit them.  Ensuring clear and comprehensive communication of terms and conditions to finalize agreements with clients.  Collaborating with internal teams to ensure seamless processing and timely delivery of services.  Staying abreast of industry trends, competitor offerings, and fintech advancements to remain competitive.  Meeting or surpassing sales targets and performance metrics is our consistent aim.  Maintaining meticulous records of sales activities and client interactions using CRM software is essential.  While experience in unsecured loans is advantageous, we value dedication, professionalism, and a commitment to excellence. E ligibility Criteria  Bachelor’s degree in any domain.  Min 1 year of sales experience.  Excellent communication and interpersonal skills are essential for this role.  Adept at building rapport with clients, making them feel valued and understood.