Posted:1 week ago|
Platform:
Work from Office
Full Time
Investigate customer complaints, identify root causes of issues, and recommend solutions.
Contribute to the development and implementation of quality improvement programs and initiatives.
Provide coaching and training to agents on quality standards, best practices, and performance expectations.
Analyze data, generate reports on quality metrics, and track trends to identify areas for improvement.
Ensure compliance with industry standards and organizational policies.
Monitor interactions (e.g., calls, emails) and evaluate agent performance against established guidelines, providing feedback for improvement.
Identify trends, patterns, and areas for improvement in customer interactions and processes.
ACME SERVICES PRIVATE LIMITED
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