Posted:3 hours ago|
Platform:
On-site
Part Time
Job Description:
Mandatory:
Excellent verbal and written communication skills.
Strong analytical and observational skills.
Experience with QA tools and scorecards.
Familiarity with support workflows, ticketing systems, and ITIL practices.
Ability to deliver constructive feedback and coaching.
Prior experience in a support or service desk environment.
Good to Have:
Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.).
Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.).
Knowledge of quality frameworks (e.g., Six Sigma, COPC).
Google Workspace Administrator certification is a strong advantage.
Desired Candidate Profile
Tata Consultancy Services
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