1193 Quality Analysis Jobs - Page 44

About this role: Wells Fargo is seeking a Quality Assurance Administrator In this role, you will: Ensure all testing is completed as per the internal policy and guidelines Maintain accuracy and timeliness Work closely with managers in ensuring all relevant metric and error tracking is accurate the first instance and consistent across all processes/functions performed. identify process improvement/opportunities/ideas and work with managers on implementation Required Qualifications: 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Excel Knowledge

Role- Quality Analyst ( Technical Support ) Location- Hyderabad Exp- min 2 years Skills- Technical support, Quality analyst, Troubleshooting, International Voice support Contact - teena.ghrs@gmail.com / 9116324602

quality checks on raw materials, in-process, and finished product proper documentation as per GMP standard stability studies, sampling, and lab testing compliance with SOPs, regulatory, and safety guideline audits and assist in CAPA implementation

xternal Job Description Quality Culture: - Ensure awareness for quality focus to increase customer satisfaction, particularly in the development process - Plan, implement and live Quality culture within Product Line and organization level (Implement the defined processes, improve product quality, initiate process improvements, and drive continuous improvements (CI) in projects) - Ensuring compliance (of products) with legal and normative requirements (including tailoring of processes as appropriate) - Effectively review product risk management activities (including Risk Analysis, Risk Management Report) - Collaborate with onsite teams to keep project teams aligned with headquarters expectations - Drive best practices within the organization Quality Management: - Define quality strategy in Quality Management Plan - Drive process compliance in the complete lifecycle process of the medical device - starting with product definition till End of Support - Act as independent reviewer for design reviews acc to QSR 820.30 (e) with the responsibility of defining and documenting the overall result of the design review. - Work with internal delivery team and other functions in order to meet the specified Quality Goals of the project - Supporting and consulting of employees in implementing and realizing the processes as well as decision about tailoring of defined processes - both according to the needs of the business and in compliance with statutory requirements - Identify opportunities to improve productivity and efficiency with lower costs, reduce non-conformance costs - Initiate and moderate the root cause analysis and monitor effective and timely implementation of CAPA Reporting and Coordination: - Prepare and provide input to the periodic reports as needed by headquarter team Audits and Assessments: - Conduct / Participate in Internal Audit and External Audits using MDSAP methodology. - Coordinate and ensure timely closure of audit findings Qualification Requirements - Bachelors or Masters in Engineering / MCA having an excellent academic track record. - Proficient in managing Quality of complete Software Medical Device Development lifecycle in distributed international environment. - Experienced in latest trends of Software Product Development (e.g. Trunk Based Development, Continuous Delivery (DevOps) etc) - Advanced Knowledge of standards and regulations like ISO13485, ISO 14971 and 21CFR820 QSR (knows in detail and practical application in regards to the Quality Management System) - Advanced knowledge of quality tools for Metrics data analysis and decision making - Advanced computer skills (MS Office tools like Word, Access, Excel, PowerPoint and Outlook) - Highly energetic and Go-getter - Proven ability to independently plan and successfully execute multiple projects based on business priorities. - Display of a high level of critical thinking in bringing successful resolution to high-impact, complex and cross-functional problems is expected. - Advanced knowledge of organization's business practices and issues faced and contributions to problem resolution of those issues. - Excellent organizational and communication skills (e.g. Moderation, presentation to all levels). - Auditor experience in Medical Device area is preferred. - 12 to 16 years of successful experience in Quality Management and demonstration of Key Responsibilities and Knowledge as mentioned above. Advanced degree MAY be substituted for experience, where applicable.

Basic Section No. Of Openings 1 External Title Associate - Telesales Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Tele calling TeleCaller Highest Education Bachelor of Computer Applications Working Language Tamil About The Role MetricsDetailsSales - Daily calling BenchmarkTotal Sales calls per day 75 to month 1800. ( Call quality covering the required metrics of Net take home,Processing fees,Interest rate ranges and also benefits of Women's PL explained and covered in the entire call.)Coversions rate & Ticket sizeConversion to calls at 1% . Average ticket size - 3.36 lacsReports submissionSummarising daily calling report and feedback to be shared promptly. Acting on call feedback to be on priority.TrainingTelecaller has to complete all HR related trainings on time.Audit & ComplianceFollow complete process of Audit and compliance and process as per requirements of covering right metrics.Customer ComplaintsNIL complaints

Basic Section No. Of Openings 1 External Title Receivable Officer Employment Type Permanent Employment Category Field Closing Date 11 Jul 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Emerging Enterprise Banking Department VF Sub-Department Receivables Generic Role Receivables officer External Title (Job Role) Receivable Officer Division Emerging Enterprise Banking Zone South State karnataka Region Karnataka Area Bangalore South Cluster Bangalore South PT Location Karnataka Branch Code 3045 Branch Name K R Puram Skills Skill Sales Highest Education No data available Working Language No data available About The Role Role Description DesignationRelationship Officer GradeEB-1-Officer/EB-2 Assistant Manager Legal EntityEquitas Small Finance Bank Business UnitAssets DivisionEmerging Enterprise Banking DepartmentReceivables Travel requiredYes/No (if Yes, please mark ->) Level of travelExtensive LevelIndividual Contributor Purpose of the role The position has been created to enable clear focus on Receivable Management Key Responsibilities Manage Receivables for the allotted set of customer Process Compliance Adhere to the laid down processes for repayment and relationship management with customer. Repayment Efficiency reduces the OD in the branch. Ensure payments are collected in time Continues Follow-up on Collection with the customer Customer Interaction(Locate and Notify customers of delinquent accounts Customer Traceability (Trace delinquent customers to new address) Branch Co-ordination (Locate and monitor overdue accounts) Receive payments and post amounts paid to customer account. Coordinate with insurance companies to check on the status of insurance claims. Desired Experience Number of years of experience (02-05 Years) Type of companies/sector worked for(Private commercial banks and large NBFCs) Responsibilities managed in the previous organizations(Primarily Should be responsible for Receivables for allotted Customers) Languages (Hindi/English/Local language) Computer/technical skills (Basic Computer Knowledge) Qualifications Graduation(Please specify preferences, if any) Post-graduation(Please specify preferences, if any) Professional Qualifications Certifications (please specify)

We are looking for an experienced and well-organized Customer service executive to provide the necessary support to the field service team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information.The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. Responsibilities Coordinate service team by managing schedules, filing important documents, and communicating relevant information Ensure the adequacy of service-related communications Handle the processing of all orders with accuracy and timeliness Monitor the team’s progress, identify shortcomings and propose improvements Ensure adherence to laws and policies Requirements and skills Proven experience in customer service experience as a service coordinator or in other administrative positions will be considered a plus Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving Excellent verbal and written communication skills A team player with a high level of dedication Educational Qualification: Bachelor's degree and above

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

QC(Foil/PVC), min 4-5 years experience in packaging line. Ensure product packaging quality, inspect packaging materials, check labels & compliance with industry regulations. Ensure consistent quality throughout production process Required Candidate profile Male Candidates BSc/MSc/BPharma having: - Knowledge of packaging materials (FOIL/PVC). - Understanding of industry regulations. - Excellent reporting skills & proficiency in quality control tools.

Laxmi Organic Industries Limited. We are looking for candidates interested in Technical Associate-Quality for Chiplun. Job Title: Technical Associate-Quality Department: Quality Control/ Quality Assurance Location: Lote, Chiplun. Job Purpose Analysis of Raw material, water sample, Packing material In-process & Finished products Role and Responsibilities Operational: Daily analysis of water, In-process, Daily Finished product sampling and analysis Daily sampling of RM, In-process, Finished product. Dispatch of finished product dispatches of tanker, drum, bags sampling and analysis. Counter samples storage, retrieval, instruments cleaning Detection of abnormalities during analysis and report it to the concerned authority. Raw Material inspection, sampling and analysis. Result recording in SAP. HPLC and GC Data storage Packing material sampling and analysis. Checking of certificate of analysis Report any near miss /incident or any non-compliance To Support Various ISO, Process safety and Responsible Care Initiatives Responsible to compete any other assignment given by the senior. Deviation reporting and recording OOS reporting and recording. Required Knowledge (of any equipment / Tools and techniques / Software) GC, HPLC, UV, Titrimetric, Karl Fischer, Potentiometer, QESH Education Essential: M.Sc in Chemistry Preferred: M.Sc in Chemistry (Analytical, Organic, Inorganic) Experience Essential: 2-4 years in chemical industry Preferred: Experience in Pharmaceutical Industry If you are interested, kindly share your updated cv on below email id. Email Id: viddhi.kharwa@laxmi.com Telephone No: 91-22-4910444-ext.513

Roles & Responsibilities 1. To perform In-process and Finished product tests for Assay, Related substance, Residual solvent, UOD, Dissolution, and Water content. 2. To perform Exhibit, Hold time and process validation samples analysis. 3. To Handle HPLC, GC, Dissolution, UV and KF systems and its maintenance. 4. To handle Empower software, sample sets loading and processing independently. 5. Good experience in chromatography. 6. Knowledge on Investigations, Deviations, OOT and OOS. 7. To handle SAP, LIMS and DCMS activities. 8. To follow good laboratory practices (GLP) and good documentation practices (GDP). Qualification Educational qualification: MSC chemistry, B-Pharm Minimum work experience: 5-7 years years in QC. Additional Information

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex challenges and deliver more impact together. Role description: We are excited to again be growing their Environmental Planning team. We are looking for enthusiastic water professionals to join our team to work on a range of Environmental Planning related projects with a focus on sustainability and resilience. As part of our Environmental team, youll help improve quality of life. With your specialism in environmental management, or your technical or sustainability expertise, your work could involve protected species, pollution, surface water and materials management, air quality or noise. And in some of the worlds busiest and most beautiful locations. The role sits within our global business area Resilience. We work to protect our natural environment and water resources, while powering our world for future generations. Around the world, were feeling the effects climate change, rapid urbanization, loss of biodiversity. The rate at which were seeing large-scale, unforeseen events such as floods and wildfires, is becoming more frequent.We are here to protect our natural environment and water resources, while powering our world for future generations. Role accountabilities: Support air quality and noise teams in the UK delivering projects and bids. You will be expected to support the delivery of these projects including tasks to deliver projects including undertaking desktop baseline assessments, managing large datasets, analysis of air quality monitoring and noise monitoring data. Experience of noise and air quality modelling is desirable. Assist in the delivery of project-related tasks to meet budget, time-frame and quality targets, meeting or exceeding client expectations. Willingness to support the wider global business if required due to workload. Support on the completion of air quality and noise assessments Data analysis, manipulation and interpretation Preparation of technical reports Modelling using air quality and noise modelling software Assisting with the preparation of proposals, bids and marketing material Performing other duties and responsibilities as required from time to time Qualifications & Experience: Experience in using GIS software, such as Arc, QGIS, Google Sketchup High level of proficiency in using Microsoft Excel, Access and Word Experience of Acoustic modelling in Proprietary Softwares including SoundPLAN, CADNA"A", IMMI, NoiseMAP, Predictor, Odeon, INSUL Experience of in Air Quality modelling in Proprietary Softwares including ADMS Roads and AERMOD Detailed understanding of UK assessment methodologies and British Standards covering Noise and/Air Quality Highly motivated and committed Ability to think in an innovative and entrepreneurial manner Excellent written skills, with good attention to detail Good team player with excellent time management skills Background in environmental related qualifications which demonstrates adaptable to support air quality and noise teams (Environmental/Science based) or Mathematics, Acoustics or Physics. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. Its why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. Youll do meaningful work, and no matter what role, youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity. #LI-AA3

HCLTech is Hiring || QA Content Moderator || 17th May,2025 & 18th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date: 17th May,2025 & 18th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Designation : Quality Analyst Responsibilities: 1. Review tasks/ transactions on a regular basis - frequency as per business needs. 2. Real-time feedback for moderators, error trend mapping, bottom quartile management and overall agent-level performance improvement. 3. Conduct TNI & as required delivery training refreshers & cascade updates to the team, in coordination the TL or Manager 4. Provide insights to the Managers & Customer in form of daily/weekly reports 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. Experienced in conducting sample audits, gather findings & coach the Analysts 2. Able to identify trends through audit sample data 3. Familiarity with social media and content moderation laws & policies 4. Required to work in night shift hours & weekends 5. Excellent English skills oral and written. 6. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 7. Any graduation degree **Immediate to 45 days notice period candidates are preferred**

We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with cross-functional teams to deliver high-quality services across multiple client departments. Develop and implement practical solutions to complex problems using a collaborative approach. Work closely with market-leading entrepreneurs, game-changers, disruptors, and visionaries to drive business growth. Utilize technical expertise to provide insightful and practical solutions to clients. Manage multiple projects simultaneously while maintaining high levels of quality and attention to detail. Stay up-to-date with industry trends and developments to continuously improve skills and knowledge.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong problem-solving and analytical skills. Experience working with diverse stakeholders, including clients, team members, and external partners. Strong commitment to delivering high-quality results and exceeding client expectations. Qualification: As defined by the client. Experience: As defined by the client.

We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with cross-functional teams to deliver high-quality services across multiple client departments. Develop and implement practical solutions to complex problems using a collaborative approach. Work closely with market-leading entrepreneurs, game-changers, disruptors, and visionaries to drive business growth. Utilize technical expertise to provide insightful and practical solutions to clients. Manage multiple projects simultaneously while maintaining high levels of quality and attention to detail. Stay up-to-date with industry trends and developments to continuously improve skills and knowledge.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong problem-solving and analytical skills. Experience working with diverse stakeholders, including clients, team members, and external partners. Strong organizational and time management skills to prioritize tasks and meet deadlines. Qualification: As defined by the client. Experience: As defined by the client.

We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with multiple client departments to provide services while adhering to commercial and legal requirements. Utilize practical skills to solve complex problems and deliver insightful solutions. Work effectively in a fast-paced environment with a focus on delivering high-quality results. Develop and maintain strong relationships with clients and stakeholders. Stay up-to-date with industry trends and developments to continuously improve service delivery. Contribute to the development of new ideas and initiatives to drive business growth.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong problem-solving and analytical skills. Experience working with clients across various industries. Ability to adapt to changing priorities and deadlines. Qualification: As defined by the client. Experience: As defined by the client.

Email your resumes to Raveena@wissenpro.com Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Hi folks, Hiring - Travel Consultants (Meta / Ppc) - upto 70k Spanish/Bilingual Travel Sales - Upto 70k Travel CCE - upto 35k Quality Analyst travel - upto 40k Retention specialist - upto 40k Immediate joiners needed Minimum 1yr exp mandatory Required Candidate profile Watsapp details to HR Mamta - 9903044494 Email - wipro.msingh@gmail.com

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Roles and Responsibilities: The job profile involves: Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skillsor Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Must be a local candidate from Karur & Tirupur .Strong knowledge of knits & kids apparel production, including quality control processes.Conduct various quality audits, including: PPM (Pre-Production Meeting).Inline inspections.Mid-production audits Required Candidate profile Final inspections as per AQL (Acceptable Quality Level) system and buyer requirements. Strong computer skills for documentation, reporting, and communication.Good communication skills to coordinate

Vendor approvals (RM/PM) GMP training & implementation Regulatory compliance Product complaints & recall Batch release QMS execution & audits Validation, deviations & change control

Kindly Apply immediate joiners only who can join within 4-5 days Position- Quality control specialist location- Noida 62 Work days- 6 Days Preferred- Immediate Joiners We are excited to invite you to join our team as a Full Time Quality Control Specialist Role. Responsibilities: Quality Audit Execution: Conduct audits on operational processes, product quality, service delivery, and compliance with established quality standards. Review organizational procedures, documents, and records to ensure they adhere to quality standards and regulatory requirements. Perform root cause analysis for identified quality issues and suggest corrective and preventive actions. Compliance and Standardization: Ensure compliance with relevant industry standards (e.g., ISO 9001, ISO 27001, or other quality management systems) and company policies. Monitor adherence to regulatory and internal quality standards and report any deviations. Evaluate vendor and supplier quality control processes, ensuring they meet the organizations quality requirements. Risk Identification and Management: Identify risks associated with non-compliance to quality standards, propose mitigation strategies, and ensure implementation of corrective actions. Maintain a risk register and update it regularly with findings from audits. Process Improvement: Collaborate with various departments to streamline processes and enhance quality across operations. Recommend best practices and continuous improvement initiatives to increase process efficiency, product/service quality, and overall customer satisfaction. Audit Reporting: Prepare detailed reports on audit findings, risks, and areas for improvement. Present findings to management and stakeholders, and provide actionable recommendations for quality improvement. Follow-up and Corrective Action: Ensure that corrective actions from audits are implemented and follow-up audits are conducted to verify improvements. Track the progress of corrective actions and their effectiveness over time. Training and Development: Assist in the development and implementation of quality training programs for employees. Educate staff on quality standards, best practices, and compliance requirements. Collaboration with Cross-Functional Teams: Work closely with production, operations, and service delivery teams to ensure consistent application of quality procedures. Act as a liaison between departments to foster a culture of quality and compliance.

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123