QMS Head

Key Responsibilities:

1. QMS Implementation & Compliance

• Develop, implement, and maintain the Quality Management System as per ISO 9001 or relevant diamond industry standards.
• Define and document quality policies, objectives, SOPs, and work instructions for all departments.
• Conduct internal audits and coordinate external certification audits.
• Ensure compliance with statutory, regulatory, and customer-specific requirements.

2. Process & Quality Control

• Oversee quality processes for rough diamond sorting, planning, cutting, polishing, grading, and final dispatch.
• Identify process gaps and drive continuous improvement.
• Implement defect prevention and root-cause analysis techniques.

3. Documentation & Reporting

• Maintain all QMS-related documentation and records.
• Prepare quality performance reports and present to management.
• Track KPIs like rejection rates, rework percentages, and customer complaints.

4. Team Leadership & Training

• Build and lead the QMS/quality team across departments.
• Provide training to employees on QMS standards, SOPs, and best practices.
• Create a culture of quality awareness and accountability.

5. Customer & Supplier Quality Assurance

• Manage customer feedback and complaints effectively.
• Conduct supplier audits to ensure raw material and service quality.
• Work closely with vendors to maintain quality standards.

6. Continuous Improvement

• Lead initiatives for process optimization and cost reduction without compromising quality.
• Drive Six Sigma / Lean quality projects (if applicable).
• Monitor and analyze trends in diamond production quality.

Key Skills & Competencies

• Strong knowledge of ISO 9001:2015 or equivalent QMS standards.
• Experience in diamond industry processes: rough planning, cutting, polishing, grading.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities.
• Good communication and documentation skills.

Qualifications & Experience

• Bachelor’s/Master’s degree in Engineering, Quality Management, or related field.
• Lead Auditor Certification in ISO 9001 preferred.
• Minimum 7–10 years of experience in Quality Management, with at least 3–5 years in a senior QMS role.
• Prior experience in the diamond or gemstone industry is highly desirable.

Key Performance Indicators (KPIs)

• Reduction in defects/rework.
• Successful ISO / QMS certification and surveillance audits.
• Improvement in customer satisfaction ratings.
• Timely closure of internal and external audit findings.

Job Type: Full-time

Work Location: In person