Job
Description
Objectives of this role Interpret, build upon, and comply with the company's quality assurance standards Maintain the complaint, nonconformity, and corrective action procedure using records and tracking systems, including root-cause analysis Document quality assurance activities with internal reporting and audits Develop new standards for production and design, with improvements as needed, and create testing protocols for all service lines Identify training needs and ensure companywide participation Pursue continuing education in new solutions, technologies, and skills Responsibilities Plan, execute, and oversee inspection and testing of products to verify conformance with specifications and deliverables Assist operations team in tracking, documenting, and reporting quality levels for CSR (corporate social responsibility), environmental, and health and safety goals/KPIs Investigate product complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements Develop or update company complaint and inspection procedures to ensure capture, investigation, and proper documentation Monitor risk-management procedures, and use problem logs to identify and report recurring issues to management and product development teams Provide training and support to quality assurance team members, focusing on systems, policies, procedures, and core processes Required skills and qualifications Deep knowledge of quality assurance terminology, methods, and tools Excellent analytical, problem-solving, and decision-making skills Demonstrated knowledge of testing best practices, version-control procedures, and defect management processes Professional certification, such as Six Sigma, CQE (certified quality engineer), or CQA (certified quality auditor) Superb computer proficiency, including database management Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Schedule: Day shift Fixed shift Morning shift Work Location: In person
