QMS, Customer Quality, Audits

Quality Management System (QMS) and Customer Quality Auditor

The successful candidate will be responsible for the development, implementation, and maintenance of QMS practices, ensuring compliance with internal and external standards, and conducting customer audits.

This role is crucial in maintaining our commitment to quality and customer satisfaction across all services and products.

Key Responsibilities:

• Develop, implement, and maintain the Quality Management System (QMS) in compliance with industry standards (e.g., ISO 9001).
• Conduct regular audits of the QMS to ensure compliance with established processes and identify areas for improvement.
• Perform customer audits and assessments, including pre-audit preparation, on-site evaluations, and post-audit reporting.
• Collaborate with cross-functional teams to drive continuous improvement initiatives based on audit findings and customer feedback.
• Prepare and present audit reports to management and relevant stakeholders, outlining findings, recommendations, and corrective actions.
• Train and educate employees on QMS procedures, quality control standards, and best practices.
• Monitor and analyze quality metrics, ensuring that goals are met and exceeded.
• Stay up to date with industry standards, regulations, and best practices related to quality management.

Qualifications:

• Bachelor's degree in Engineering.
• Minimum of 4 years of experience in QMS and customer quality audits, preferably in the manufacturing or engineering sector.
• Strong knowledge of quality management standards (ISO 9001) and auditing principles.
• Proven experience in conducting internal and external audits.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to work collaboratively across departments.
• Ability to handle multiple projects and prioritize effectively.
• Certification in Quality Management (e.g., Six Sigma, CQI, or equivalent) is a plus.