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Job Title : ServiceNow ITOM Developer CMDB Specialist Experience Level : 5+ Years Location : Remote Job Type : Full-Time Job Overview We are seeking a highly skilled ServiceNow ITOM Developer with deep expertise in CMDB and strong hands-on experience in ServiceNow development, scripting, and integrations. The ideal candidate will play a key role in architecting and maintaining a robust and accurate Configuration Management Database (CMDB) while integrating ITOM capabilities to support service visibility and operational excellence. Key Responsibilities Design, develop, and implement solutions within the ServiceNow ITOM suite, with a primary focus on CMDB. Build and maintain CMDB data models, CI classes, discovery patterns, and CI lifecycle processes. Integrate data from various sources into the CMDB using MID Servers, Discovery, and third-party integrations. Develop and maintain scripts (JavaScript, Glide) and business rules to automate and enhance CMDB functionalities. Ensure data integrity, governance, and alignment with ITIL best practices. Work closely with stakeholders to define configuration item (CI) requirements and maintain accurate dependency mappings. Troubleshoot CMDB and integration issues, and lead root cause analysis for configuration-related incidents. Develop custom reports, dashboards, and documentation related to CMDB and ITOM modules. Required Skills & Experience 5+ years of ServiceNow development experience. 3+ years working directly with ServiceNow CMDB and ITOM modules. Proficient in JavaScript, Glide scripting, and ServiceNow APIs. Experience with MID Server deployments, Discovery, CI Class Models, and integrations with tools like SCCM, AWS, Azure, etc. Strong understanding of ITIL practices, especially configuration and asset management. Familiarity with data normalization, reconciliation, and data governance policies. Proven ability to work independently in a remote setting and deliver scalable solutions. (ref:hirist.tech) Show more Show less
