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Amh Services
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QA TA SME professionals

QA TA SME professionals

Amh Services

4 - 6 years

4 - 8 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

Process monitoring RCA Payroll HR processes Manager Quality Assurance Compliance Talent acquisition microsoft Risk management Service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Possess a strong understanding of the US Talent Acquisition domain, with a focus on quality assurance and process compliance.

Conduct audits on Transactions/Calls managed across various HR ERPs to ensure accuracy, consistency, and adherence to standards.

Implement self-auditing practices to maintain high-quality outputs and identify improvement areas proactively.

Monitor and ensure compliance with defined SLAs, and accuracy benchmarks.

Familiarity with Vonage, UltiPro, Kronos or similar HR systems is preferred for auditing processes.

Review and address call queries, providing resolutions with a focus on accuracy and timeliness.

Exhibit strong written and verbal communication skills, with the ability to summarize findings effectively.

Monitor team goals and provide insights to improve process performance and achieve objectives.

Evaluate adherence to HR processes and practices, including payroll, time and attendance, and termination activities.

Collaborate with diverse teams to promote consistent quality practices across functions.

Utilize Microsoft Word, Excel, and PowerPoint for reporting, documentation, and presentations.

Process Monitoring and Auditing - Review HR processes, Ensure adherence to labor laws, company policies, and client-specific requirements

Error Resolution and Root Cause Analysis - Analyze errors in HR operations, Conduct RCA to determine the underlying causes of errors and propose corrective actions

Reporting and Feedback - Provide insights on quality performance, share findings with teams, use dashboards to highlight KPIs like accuracy rates

Training and Upskilling - Identify skill gaps in the team and recommend training programs to enhance competency, and culture of continuous learning and improvement

Calibration Variance Ensure calibration variance of less than 5%

Risk Management - Monitor HR processes for potential risks, and ensure regular checks to maintain regulatory compliance

Demonstrate customer orientation by ensuring high levels of service quality and satisfaction.

Independently address and resolve inquiries using relevant data and insights, ensuring compliance with established protocols.

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Amh Services

Management Consulting

Boston

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