Delivery Assurance Consultant

Darwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

Responsibilities:

• Act as a deep expert in the product band build capability across implementation partners by delivering trainings and preparing content.
• Solution and deliver complex implementation projects for enterprise clients - starting from Business process mapping to User Acceptance testing and taking the customer live along with partner for Darwinbox in a defined timeline.
• Analyze business requirements and design solutions covering various functional scenarios and prepare presentations for client demo.
• Review the blueprint documents, functional specifications in the Business process mapping stage and assist with the complete solution to the client for client-specific use cases.
• Review the Key User Training and support provided by the partner to customer to ensure sign off at each milestone as per project plan.

Requirement:

• End to end audit of the solutions provided in the partner implemented projects
• Provide support and solution to the client throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team)
• After a successful delivery of the project, ensure a seamless transition to the Customer Success team.
• Bachelors Degree is mandatory; MBA in HR is preferred
• 4+ years of experience in HR transformation & change management/HCM implementation roles/HR consulting/HRBP roles
• Understanding of Technology systems. HRMS system implementation and understanding would be preferred
• Good in MS Excel, Word and Powerpoint
• Project Management; Familiarity with Project Management tools would be a plus
• Keybehavioraltraits: Agility, Analytical, Persistence and Ability to stretch