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IBM
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Global Offboarding Process Excellence & Compliance Lead

Global Offboarding Process Excellence & Compliance Lead

IBM

4 - 8 years

16 - 20 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

process excellence process design power bi hr operations tableau project management python change request sql successfactors process mapping re-engineering servicenow data integration tools user acceptance testing process transformation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Partner with HR functional teams to analyze, design, and optimize offboarding processes impacting employee experience.

Conduct process mapping, value stream analysis , and bottleneck identification to recommend efficiency and standardization improvements.

Lead and execute UAT (User Acceptance Testing) activities:

Write detailed UAT test cases and scenarios

Perform hands-on tool testing and defect validation

Document and manage test results through to resolution

Act as a project coordinator/SME to support and deliver key HR process initiatives.

Develop and maintain process documentation , including SOPs, DTPs , and change requests.

Collaborate on tool and process enhancements, providing input on functional and technical change requirements .

Use Excel and internal tools to analyze large datasets, track trends, and derive actionable insights.

Build and maintain reports, trackers, and dashboards to inform decision-making and performance monitoring.

Present findings clearly through PowerPoint presentations , storytelling, and visual summaries for stakeholders.

Operate independently, proactively identifying gaps and improvement opportunities in HR Offboarding workflows.

Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise

6–10 years of professional experience in Process Excellence, HR Operations , or related functions.

Demonstrated hands-on experience in:

Process mapping, process design, and re-engineering

Writing and executing UAT test cases and participating in tool testing initiatives

Project coordination or project management , preferably in HR process transformation

Strong proficiency in Microsoft Excel (advanced level) and PowerPoint .

Experience in data handling, deriving insights from large datasets, and building complex reports and dashboards .

Skilled in creating and managing process documentation and change requests .

Excellent written and verbal communication skills, with the ability to influence and collaborate across functions.

Preferred technical and professional experience

Familiarity with SuccessFactors , ServiceNow , or other HR tech platforms is a plus.

Exposure to data visualization tools (e.g., Power BI, Tableau) is an advantage.

Familiarity with SuccessFactors , ServiceNow , or other HR tech platforms is a plus.

Exposure to data visualization tools (e.g., Power BI, Tableau) is an advantage.

Self-motivated, curious , and able to work independently with minimal supervision.

Good Business communication, Strong problem-solving, creative thinking , and decision-making capabilities.

Demonstrated ability to work in cross-functional environments , navigate ambiguity, and drive clarity.

Passion for process excellence , automation, and continuous improvement.

High attention to detail and strong sense of accountability.

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Global Offboarding Process Excellence & Compliance Lead