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PTP(UK)-PA

0 years

0 Lacs

Noida

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

agility data technology management oracle portfolios research analyze erp portfolio escalation automation reporting strategy resolve query service communication integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care!
We are looking for OTC professionals with B2B Collections and Dispute management experience, who have worked preferably on Oracle ERP- Collection module and have a good understanding of upstream and downstream of Collection/Exceptions.

Responsibilities

Collection on past due invoices & invalid deductions on allocated portfolios primarily via phone call, email etc. Skip trace to find better contact including with buyer

Respond to email /phone queries related to disputed invoice

Research and analyze the disputes/deductions in ERP

Review order on hold for the customer in portfolio

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Timely escalation of accounts, bring up problems to senior staff members and our management as appropriate.

Find opportunities and recommend solutions for process and automation improvements.

Daily reporting of individual portfolios to track and monitor the past dues

Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as a teammate to process any Ad-hoc query request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally, and professionally.

Qualifications we seek in you!

Minimum Qualifications / Skills
College graduate of any course but preferably Business Commerce/Business Management course
Good verbal and written communication skills – Primary language as English
MS Office
High Radius experience/ exposure is a plus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


JobProcess Associate

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 24, 2025, 2:25:08 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Genpact
Genpact

Business Consulting and Services

New York NY

10001 Employees

3005 Jobs

    Key People

  • Tiger Tyagarajan

    President and CEO

  • Pramod Bhasin

    Former CEO and Founder

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