Project / Program Manager

Reuters

10 - 12 years

15 - 19 Lacs

mumbai hyderabad

Posted:6 days ago| Platform:

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Skills Required

shared services project management program management change management budgeting scope management pmp project / program management people management skills delivery management stakeholder management service delivery agile project planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design, develop and deploy comprehensive transition methodologies and frameworks aligned with organizational best practices
Establish standardized transition processes, tools, templates and governance structures applicable across all Shared Service Centres
Define, scope, initiate and manage large-scale departmental transition programs from inception through closure
Lead cross-functional transition initiatives spanning multiple geographies and business units
Develop detailed program plans, including milestones, dependencies, resource allocation and critical path analysis
Manage program scope, schedule, budget and quality to ensure on-time, on-budget delivery
Identify and mitigate program risks and issues through proactive risk management strategies
Ensure alignment of transition activities with broader organizational strategic objectives
Partner with functional change leads to consult on and co-design transition plans tailored to specific business needs
Manage stakeholder expectations and communications throughout the transition lifecycle
Collaborate closely with L&D teams to develop comprehensive pre-process and process training documentation
Define training requirements, delivery approaches and execution plans for transition initiatives
Ensure alignment between transition timelines and training readiness milestones
Coordinate the development of tailored pre-process training programs to ensure employee readiness
Assess organizational readiness for transitions and develop mitigation strategies for gaps
Design and implement change management activities to support employee adoption and engagement
Coordinate with HR teams on workforce planning, communication strategies and employee support mechanisms
Monitor and address employee concerns and resistance throughout transition phases
Establish comprehensive monitoring and reporting frameworks to track transition progress
Develop and maintain transition dashboards, scorecards and KPIs
Provide weekly and monthly executive reporting on transition tollgates, milestones and progress
Prepare and deliver presentations to global executive leadership on program status, risks and decisions required
Implement governance mechanisms including steering committees and tollgate review processes
Escalate issues and risks appropriately with recommended mitigation approaches

About You

You re a fit for the role of Project / Program Manager if you have:

10-12 years of progressive project/program management experience
Minimum 5 years managing large-scale, complex transition or transformation programs
Demonstrated experience with Shared Services environments and multi-site implementations
Proven track record managing programs with budgets exceeding $1M and teams of 10+ FTEs
Experience working in matrixed, global organizations with cross-cultural teams
Background in process improvement, change management or business transformation initiatives
Project Management Professional (PMP) certification required or must be obtained within 6 months of hire.
Transition or Change management certification (Prosci, CCMP or equivalent) preferred.

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