Project Manager & CRM - Interiors and Furniture

Job Title: Project Manager & Client Relationship Manager

(Interiors & Furniture Projects)

Location: On-site, Delhi
Experience: 4–8 years
Employment Type: Full-time

About the Role

We are looking for a Project Manager & Client Relationship Manager who will take complete ownership of interior design and furniture projects — from planning and execution to client communication and final handover.

This role sits at the intersection of operations, execution, and client management, and is critical to ensuring projects are delivered on time, within scope, and with a smooth client experience.

Key Responsibilities

1. Project Management & Execution

• Manage projects end-to-end — from project kick-off to final handover.
• Plan timelines, milestones, and deliverables for each project.
• Track daily progress and proactively identify risks or delays.
• Coordinate execution across design, production, vendors, and site teams.
• Conduct regular site visits to monitor quality, progress, and alignment with drawings.

2. Systems & Tracking

• Implement and maintain project management tools/software (Zoho/Slack)
• Create task trackers, schedules, dashboards, and reporting systems.
• Maintain documentation, approvals, revisions, and change logs.

3. Client Relationship Management

• Act as the primary point of contact for clients throughout the project lifecycle.
• Share regular updates on timelines, progress, and milestones.
• Manage client expectations and handle escalations professionally.
• Coordinate approvals, feedback, and decision-making between clients and internal teams.

4. Cross-Functional Coordination

• Work closely with:
• Interior designers (2D & 3D)
• Production & factory teams
• Site supervisors and contractors
• Ensure seamless handovers between departments and clear accountability.

5. Quality & Closure

• Ensure execution quality aligns with design intent and client expectations.
• Manage snag lists, rectifications, and final handovers.
• Support billing milestones and documentation in coordination with accounts.

Qualifications & Skills

• 4–8 years of experience in interior design, furniture, construction, or turnkey projects.
• Strong experience handling both project execution and client communication.
• Comfortable using or implementing project management tools.
• Background in interiors, architecture, or construction preferred.
• Excellent communication, organization, and problem-solving skills.
• Calm, structured, and ownership-driven mindset.

Why Join Us

• High-ownership role with visibility across design, execution, and client experience.
• Opportunity to bring structure and systems into a growing company.
• Work on premium interior and furniture projects.
• Long-term growth opportunity in a scaling organization.

Job Type: Full-time

Pay: ₹70,000.00 - ₹100,000.00 per month

Ability to commute/relocate:

• Naraina, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work on-site in Delhi and relocate or commute to the Fatehpur Beri area in the future if required, as our manufacturing operations expand there?
• Are you comfortable being the single point of contact for clients and handling escalations professionally?
• How soon would you be able to join if selected?
• Do you have experience managing end-to-end interior or furniture projects while also handling direct client communication?
• Which project management tools have you used previously?
• Are you comfortable setting up project tracking systems (timelines, tasks, reporting) from scratch?
• Have you coordinated simultaneously with design teams, production/factory teams, and site execution teams?

Education:

• Bachelor's (Required)

Experience:

• Interior design: 7 years (Required)
• Furniture design: 7 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person