Project Manager – Client Delivery

We're helping 1000+ Brilliant Directories (BD) website owners scale their online businesses through retainers, custom development, audits, and delivery sprints.

Client Delivery Project Manager

Responsibilities include:

• Managing all retainer clients (Basic, Plus, Elite tiers)
  

• Coordinating delivery of tools, audits, themes, and custom projects
  

• Owning task boards, project timelines, daily/weekly reporting
  

• Sending meeting notes, WhatsApp updates, and call follow-ups
  

• Supporting 3-hour free Zoom rooms with sales consultants
  

• Ensuring no task, comment, or email is missed
  

• Driving client check-ins (7, 15, 30, 55, 80, 90 days) and review requests
  

Requirements:

• 1–3 years of project or delivery management experience (freshers with leadership mindset welcome)
  

• Proven track record in client-facing roles (Zoom, WhatsApp, or phone-based support)
  

• Strong organization, documentation, and follow-up skills
  

• Proficiency in using spreadsheets, task trackers, or project boards (Notion, Trello, Sheets)
  

• Comfort with high-performance, detail-heavy work environments
  

• Ability to learn SaaS platforms (training provided for Brilliant Directories)
  

• Bonus: Experience in SaaS, web delivery, or agency environments
  

KPIs You’ll Be Measured On:

• NPS ≥ 9.5
  

• 3 day average task turnaround
  

• 90%+ project tracking & timely completion
  

• 100% MoMs, WhatsApp, and report completion
  

• 90%+ positive public reviews
  

• Consistent client engagement & satisfaction
  

Benefits:

• Opportunity to lead client delivery for global SaaS businesses
  

• Hands-on exposure to project management, product, automation & client success
  

• Growth path to Head of Delivery, Ops, or Customer Success
  

• Daily collaboration with sales, founders, and developers
  

• Mentorship and training on Brilliant Directories and automation tools
  

• Performance-based growth up to ₹12 LPA
  

• Be part of a purpose-driven team focused on excellence and clarity