Who are we?
Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.
Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.
We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.
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With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
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Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
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The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
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Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
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Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
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Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
What will you get to do?
The Fastrack team plays a critical role in accelerating customer onboarding and time-to-value. The program specializes in fast-paced implementation engagements, operating with a clearly defined delivery scope, ensuring streamlined onboarding and a smooth transition to long-term customer success.
We are looking for a dynamic Project Manager to lead customer implementations and manage a high-performing pool of Digital Adoption Consultants. This role blends hands-on project management with light people leadership responsibilities. You will be responsible for ensuring timely, high-quality delivery of onboarding engagements, while also coaching and coordinating a team of consultants across projects. The ideal candidate is a strong individual contributor with proven experience in managing enterprise customers and a collaborative team lead who thrives in a fast-paced, high-impact environment.
Key Responsibilities:
- Own end-to-end execution of multiple parallel onboarding projects, ensuring timely delivery and high customer satisfaction.
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Develop project plans, manage risks and escalations, track progress, and lead stakeholder communication.
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Serve as the primary point of contact during onboarding, ensuring a seamless handoff to the Customer Success team.
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Lead a distributed pool of Digital Adoption Consultants working across projects, managing their resource planning, unblock issues, and maintain delivery quality across engagements.
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Provide coaching and feedback to the team to support continuous improvement and learning.
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Work closely with Solutions, Sales, and Customer Success teams to align onboarding scope, timelines, and expectations.
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Identify delivery patterns and contribute to playbooks, tooling, and internal process enhancements.
Qualification Criteria:
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Overall 8+ years, minimum 3 years into Project Management, Strategic Consulting, or Professional Services in a B2B SaaS or Tech environment.
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Demonstrated experience working with enterprise customers across varied segments.
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Ability to manage multiple projects simultaneously, with a high degree of ownership, structure, and quality control.
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Interest in enterprise tech landscapes and the ability to quickly understand customer environments and challenges.
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Prior experience managing direct reports with a strong focus on employee engagement, coaching, and empowerment. You believe in enabling your team to take ownership, grow their skills, and contribute meaningfully.
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Strong verbal and written communication skills to work with global customers and internal stakeholders.
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Working knowledge of enterprise applications like Salesforce, SAP, Oracle, and commonly used frontend business applications. Comfortable understanding how users interact with these tools to drive process efficiency and adoption.
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Hands-on experience with JIRA, Confluence, project management tools (e.g., Smartsheet), and proficiency in Microsoft Excel and PowerPoint for reporting and stakeholder communication.
Note:
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At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.
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At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation ultimately helping us achieve our goals more effectively.
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At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
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In any situation that requires additional flexibility, we re open to considering exceptions on a case-by-case basis to ensure you re supported in managing both work and life seamlessly.
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We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
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