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Innoventes Technologies
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Project Implementation Manager

Project Implementation Manager

Innoventes Technologies

5 - 10 years

6 - 10 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

pmp product engineering lms project management project governance agile account management continuous improvement stakeholder management information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Department: Implementation / Professional ServicesLocation: ChennaiEmployment Type: Full-time

Overview:

The Project Management Officer (PMO) will oversee and supportend-to-end delivery of Learning Management System SaaSimplementation projects across multiple clients. The role requires strongproject governance, stakeholder management, and coordination skills toensure timely, high-quality, and cost-effective project execution inalignment with organizational objectives.

Key Roles and Responsibilities:

Project Governance & Planning- Define and standardize project management processes, tools, andtemplates for LMS SaaS implementations.- Develop detailed project plans, timelines, and deliverables incollaboration with Implementation Managers and TechnicalConsultants.- Prepare and maintain comprehensive implementation plans thatinclude current project status, milestones, and dependencies.- Identify and call out delays proactively, highlighting their impact ontimelines and dependencies.- Track milestones, budgets, risks, and dependencies to ensureadherence to project scope and objectives.

Risk & Issue Management- Maintain a detailed Risk Register identifying project risks, potentialimpacts, and owners.- Highlight key risks and recommend mitigation strategies to ensuretimely intervention.- Monitor open risks and issues, escalating to leadership when required to prevent project slippages. Execution & Delivery Oversight- Monitor progress of ongoing implementation projects and identifypotential risks or bottlenecks.- Coordinate with cross-functional teams (Product, Engineering,Solutions, and Support) to drive deliverables.- Ensure all deliverables meet client requirements and qualitystandards before go-live. Stakeholder Management- Serve as a central point of communication for projectupdates, risk escalations, and status reports.- Conduct periodic governance/ steerco meetings with customers andinternal leadership to present project health reports.- Collaborate with Customer Success and Account Managementteams to ensure a smooth handover post-implementation. Reporting & Documentation- Maintain accurate project documentation including charters,RAID logs (Risks, Assumptions, Issues, Dependencies), andmeeting minutes.- Generate and share periodic dashboards and reports on projectperformance, SLAs, and KPIs.- Provide risk and mitigation summaries as part of weekly andmonthly governance reporting. Continuous Improvement- Identify process gaps and recommend best practices to enhanceimplementation efficiency and client satisfaction.- Support post-project reviews and knowledge-sharing initiatives.

Qualifications:

Education:- Bachelor s degree in Engineering, Business Administration,Information Technology, or related field.- PMP / PRINCE2 / Agile certification preferred. Experience:- Minimum 5 years of experience in Project Management or PMO withinSaaS, preferably in LMS or EdTech domain.

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Project Implementation Manager