Project Coordinator

We are seeking a highly proficient Process Coordinator with exceptional communication skills and a strong background in managing international clients, operations, and cross-functional teams. The ideal candidate will excel in project execution, stakeholder interaction, and data-driven decision-making while ensuring smooth end-to-end delivery.

Key Responsibilities

Client & Stakeholder Management

• Manage international client communication through calls, emails, and virtual meetings.
• Serve as the primary point of contact for project updates, escalations, and expectations alignment.
• Maintain strong client relationships through timely reporting, clarity, and professional engagement.

Process Coordination & Delivery

• Coordinate daily project activities, ensuring adherence to timelines, quality standards, and scope.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Prepare and present project status reports, documentation, and dashboards.

Team & Operations Management

• Collaborate with cross-functional teams including design, development, QA, and support.
• Support team management tasks such as shift planning, workload alignment, and performance tracking.
• Apply operational concepts such as attrition, shrinkage, conflict management, and resource forecasting.

Process Excellence & Reporting

• Utilize PM tools (Jira, Trello, Asana, ClickUp, or similar) for task tracking, sprint coordination, and documentation.
• Manage MS Excel-based reporting, data analysis, and project audits.
• Conduct brainstorming sessions to drive productivity, issue resolution, and workflow optimization.

Required Skills & Competencies

• Excellent verbal and written communication, especially with international stakeholders.
• Strong knowledge of project management tools and project documentation.
• Proven ability in operations management, people management, and conflict resolution.
• Proficiency in MS Excel, data management, and reporting.
• Strong analytical thinking, time management, and decision-making ability.
• Ability to work under pressure while maintaining accuracy and professionalism.

Qualifications

• Bachelor’s degree in Business, Technology, Management, or any related field.
• Min 4.5 years of experience in team leadership, project coordination or client-facing operational roles.
• Team management and operational knowledge is mandatory.
• Experience handling international clients is mandatory.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person