Posted:5 days ago|
Platform:
Work from Office
Full Time
1. Oversee day to day CPV project activities, includes address, phone, and documents verification task.
2. Assign verification cases to field agents.
3. Maintain dashboard or trackers for ongoing verifications.
4. Ensure timely completion of verification as per service-level agreements (SLA).
5. Review verification reports for completeness and correctness.
6. Flag discrepancies or incomplete data for re-verification.
7. Act as communication bridge between clients, internal term, and field agents
8. Handle client escalation, Urgent cases, Special request.
9. Coordinate with external vendor or in-house agents to assign and monitor CPV task.
10. Ensure agent availability, Compliance, and performance.
11. Use CPV platform, CRMs, and internal tools to update status and generate reports.
12. Provide strategic management through word, Excel, power point, Access and outlook.
13. Train new field agents or back-office staff on CPV procedures.
14. Provide support for field issue or unclear verification scenarios.
Coordination with Project Managers and other functions within the Company to ensure smooth delivery of the project
1. Experience in operations of technology solutions in Banking Industry / Financial Inclusion /FinTech.
2. Possess experience in one or more of the above domains.
3. Has a core grasp of the MS Office activities of the business, its operating model, and its key drivers
Manipal Technologies
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