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Program Success Program Specialist

Program Success Program Specialist

Snow Planet

5 - 7 years

9 - 12 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Operational excellence Analytical Manager Program Management Agile Program delivery Customer support Management Continuous improvement MS Office Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Program Specialist you will be a key member of the GLD team, partnering with technology leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. This position offers the opportunity to drive highly impactful and strategic learning objectives across one of ServiceNows largest organizations.

What you get to do in this role:

Lead and drive program, launch, and ongoing improvements to STEP learning programs for Asia-Pacific
Monitor, evaluate, and measure program performance to drive optimization and scalability; ensure ongoing program maintenance
Support the planning, logistics, and execution of STEP learning programs, workshops, and virtual training events
Schedule sessions, manage calendars, and communicate program details with participants and stakeholders
Lead Asia-Pacific cohort learning program events and development experiences
Own the program narrative and provide key data and materials for quarterly business reviews
Collaborate with U.S.-based Learning Strategists and Program Managers to ensure smooth execution and global scalability of programs across all regions
Partner with Asia-Pacific leadership to integrate organizational priorities into STEP educational programs
Manage program budget and adjust spending monthly/quarterly in order to action on time and within budget
Track participation, feedback, and performance metrics to evaluate program effectiveness
Manage surveys and assessments and generate reports and insights for program improvement

The ideal candidate is naturally curious and passionate about the program management space to execute experience-centered programs to ensure a seamless, impactful learner experience.

A minimum of a bachelor s degree with 5-7 years of professional or equivalent experience in program management, preferably within a learning and development, corporate environment. Experience and knowledge of engineering and/or customer support is ideal.

This role requires a well-rounded individual who has a customer-centric approach, excellent organizational and interpersonal skills, and possesses an eye for detail while thriving in an agile, cross-functional environment. Proven track record of leading through influence vs. authority. The ideal candidate is a resourceful, independent problem solver with a willingness to adopt creative approaches.

To be successful in this role, you have:

Strong organizational and project coordination skills with a focus on operational excellence and learner experience
Ability to manage logistics and execute learning events virtual or in-person with attention to detail and quality
Adept in collaborating with subject matter experts and business leaders to execute and deliver against organizational objectives
Proficiency with AI tools (ChatGPT, CoPilot) and a mindset for innovation and continuous improvement
Analytical expertise in tracking, evaluating, and reporting on program performance to inform optimization and scale
Comfort managing program risk and resolving issues to ensure smooth execution
Clear and effective written communication skills, including crafting newsletters, surveys, and stakeholder updates
Proficiency with collaboration platforms like Microsoft Teams and managing online learning communities
Efficient with meticulous attention to detail, excelling in a fast-paced team environment while managing varying programs/projects and priorities
Ability to manage program calendars, participant lists, and distribution rosters with precision
Experience coordinating with vendors and external partners to confirm logistics and finalize program details
A collaborative approach and flexibility to support or lead program delivery, as needed
Possesses diplomacy, integrity, empathy, and the ability to collaborate effectively at all levels within a large organization
Applies a growth mindset and self-awareness to thrive in a highly collaborative environment
Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook)
Willingness to travel as needed

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Snow Planet

Recreation

Rangiora

50 Employees

117 Jobs

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Program Success Program Specialist