Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurgaon
>
Uber
>
Program Specialist III

Program Specialist III

Uber

3 - 4 years

0 Lacs

Gurgaon Haryana India

Posted:2 days ago| Platform:

Apply

Skills Required

support testing data measurement synthesize test engagement collaboration management tracking metrics efficiency enablement service communication reporting

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

We are seeking a detail-oriented and proactive GSO Agent Experience Associate to support product incubation, testing, and tool adoption efforts within Global Services Operations. This role is responsible for ensuring internal tools are tested effectively, adopted smoothly, and continuously optimized based on frontline feedback and performance data. The ideal candidate thrives at the intersection of operations, product testing, and stakeholder engagement.

What The Candidate Will Need / Bonus Points

What the Candidate Will Do
Incubation & UAT Support
Lead and coordinate user acceptance testing (UAT) and incubation for new tools and features.
Ensure alignment between tool functionality and agent workflows through structured testing protocols.
Hawk Testing & Efficacy Measurement
Manage Hawk testing initiatives to validate tool performance in real operational environments.
Synthesize test results and provide actionable insights to inform go/no-go decisions and enhancements.
Feedback Loop with GDX
Maintain an ongoing feedback channel with the GDX (Global Digital Experience) team and other product partners.
Aggregate agent and operations feedback to influence tool improvements and future iterations.
POD Engagement & Collaboration
Actively participate in PODs (cross-functional engagement groups) to advocate for agent needs.
Share updates, collect insights, and support change management efforts within each POD.
Regional Tool Adoption Tracking
Track regional tool rollout and adoption across markets.
Identify adoption barriers and collaborate with stakeholders to improve engagement and utilization.
Tool Performance & Metric Impact
Monitor key performance indicators (KPIs) related to tool usage and agent experience.
Assess the impact of new tools on operational metrics such as efficiency, quality, and customer satisfaction.

Basic Qualifications

3-4 years of experience in operations, product enablement, or UAT-related roles.
Familiarity with service operations and agent workflows.
Strong analytical skills with experience interpreting tool performance and feedback data.
Excellent communication and cross-functional collaboration abilities.
Experience with global teams and regional rollouts is a plus.
Strong task management, analytical (reporting and project file creations) and be able to present to senior leaders

Preferred Qualifications

Project Management
BPO Experience

More Jobs at Uber

Sr Scientist

Bengaluru

8 - 13 yrs

INR 50 - 55 Lacs

Business Analyst

Hyderabad

Experience: Not specified

INR 15 - 20 Lacs

Lead Product Manager - Uber Eats Merchant

Bengaluru

8 - 13 yrs

INR 15 - 20 Lacs

Sr. Product Manager Uber Eats

Bengaluru

5 - 10 yrs

INR 50 - 60 Lacs

Data Analytics Specialist, Global Support Abuse

Hyderabad

2 - 7 yrs

INR 15 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Uber

Technology, Information and Internet

San Francisco California

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Program Specialist III