Program Operations Coordinator

Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in programming countries.

In India, CHAI works in partnership with its India registered affiliate William J Clinton Foundation (WJCF) under the guidance of the Ministry of Health and Family Welfare (MoHFW) at the Central and States' levels on an array of high priority initiatives aimed at improving health outcomes. Currently, WJCF supports government partners across projects to expand access to quality care and treatment for HIV/AIDS, Hepatitis, tuberculosis, COVID-19, common cancers, sexual and reproductive health, immunization, and essential medicines.

Learn more about our exciting work: http://www.clintonhealthaccess.org

About the project:

• Effective planning and strategies to manage oxygen systems and overall hypoxemia management
• Affordable, efficient, and high-quality supply chain systems for essential medicines including oxygen
• Improved clinical administration and technical management of oxygen
• Improved information systems and monitoring for oxygen access

Role overview:

We are seeking a highly motivated professional with strong credentials and experience in program operations with focus on administration and procurement to support the EM&O₂ program. The Program Operations Coordinator will be responsible for managing day-to-day program operations including administration and procurement processes, along with other associated tasks critical to program delivery.

The role requires excellent communication skills, the ability to work independently, and the confidence to thrive in a fast-paced, multicultural environment. The ideal candidate will be resourceful, self-motivated, and detail-oriented, while demonstrating responsiveness, tenacity, and high ethical standards. The individual is expected to bring an innovative approach to problem-solving, manage procurement funds judiciously while adhering to compliance standards and reporting requirements, and proactively oversee procurement portfolios to minimize disruptions to program activities. The position will be based in New Delhi and will report directly to the Program Manager .

• Plan, coordinate, and manage logistics for internal and external program meetings, events, and donor visits, ensuring smooth communication with teams, vendors, and stakeholders.
• Oversee domestic and international travel logistics for program team, including visa follow-ups, and maintain organized filing and tracking systems.
• Support the procurement process for program-specific needs, , including the preparation of RFQs, RFPs, receipt of quotations, bids or proposals, evaluation forms, and related documentation.
• Maintain and update the vendor database, support pre-bid conferences, evaluate proposals, and conduct periodic vendor performance assessments.
• Verify and process invoices, maintain contract databases, and ensure timely approvals and documentation.
• Ensure timely dispatch of materials, coordinate pre- and post-shipment inspections, and monitor regular supplies.
• Maintain records of program assets and conduct periodic physical verifications.
• Review, verify, and process vendor and state office invoices, ensuring complete documentation for submission to Finance
• Support statutory, project, internal audits and investigations, ensuring adherence to organizational policies, donor requirements, and ethical procurement standards.

• Bachelor’s or master’s degree in business administration or a related field.
• Minimum 3 years of relevant experience in program operations, administration, procurement,in similar organization.
• Strong computer literacy with advanced proficiency inMS Office.
• Solid understanding of program operations including administration and procurement management processes.
• Proven ability to manage multiple priorities, work under pressure, and meet strict deadlines in a fast-paced program operations environment
• Willingness to travel up to 20% of the time across project geographies.
• Fluency in English and Hindi (spoken and written) with the ability to communicate effectively across diverse program teams and stakeholders

• Familiarity with the Indian public health system and/or the social impact sector.