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Sprinklr
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Program Manager- CCaaS

Program Manager- CCaaS

Sprinklr

5 - 10 years

5 - 10 Lacs

Gurgaon Haryana India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Resource Management Risk Management Financial Management Pmp Sales Force Risk Mitigation Program Management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a highly skilled and experienced Global Program Manager to lead the large-scale, complex global rollout of Sprinklr SaaSCCaaSproducts. The ideal candidate will have a proven track record in managing global programs, excellent leadership skills, and the ability to drive cross-functional teams towards successful project delivery.

Key Responsibilities:

Program Leadership:
Oversee the planning, execution, and delivery of the global rollout of Sprinklr SaaSCCaaSproducts, ensuring alignment with strategic objectives.
Stakeholder Management:
Engage with key stakeholders, including senior management, clients, and cross-functional teams, to ensure clear communication and alignment on program goals and progress.
Resource Management:
Allocate,coordinateand manage resourcesacross different regionsand functionseffectively to ensure timely delivery of program milestones.
Risk Management:
Identify, assess, and mitigate risks associated with the program to ensure smooth execution.
Performance Tracking:
Monitor program performance using appropriate systems, tools, and techniques; report on progress, issues, and risks to stakeholders.
Continuous Improvement:
Implement best practices and continuous improvement initiatives to enhance program efficiency and effectiveness.
Compliance:
Ensure all program activities comply with relevant regulations, standards, and organizational policies.
Financial Management:
Manage program budgets, monitor expenditures, and ensure financial targets are met.
Mentorship
:Supervise and mentor program teams, providing guidance and support to ensure project success.

Experience and Qualifications:

Education:
Bachelors degree in business administration, Project Management, Information Technology, or a related fieldispreferred.
Experience:
Minimum of 7-10 years of experience in program management, with at least 5 years managing large-scale, global programs.
Certifications:
PMP, PMI-ACP, or equivalent program management certification is highly desirable.
Technical Skills:
Strong understanding of SaaS andCCaaSproductstechnology.(Salesforce, ServiceNow, Avaya, Cisco,Genysisetc)
Leadership Skills:
Proven ability to lead and motivate cross-functional teams in a global,matrixedenvironment.
Communication Skills:
Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences.
Analytical Skills:
Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
Adaptability:
Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Negotiation Conflict Management:
Experience in negotiation and conflict resolution to manage stakeholder expectations and drive consensus.

Key Performance Indicators (KPIs):

On-Time Delivery:
Percentage of program milestones delivered on or before the scheduled date.
Budget Adherence:
Percentage of program budget adherence, ensuring costs do not exceed allocated budget.
Stakeholder Satisfaction:
Stakeholder satisfaction scores based on feedback from clients, senior management, and team members.
Risk Mitigation:
Number of identified risks successfully mitigated or managed without impacting program delivery.
Resource Utilization:
Efficiency of resource allocation and utilization, ensuring optimal use of available resources.
Quality of Deliverables:
Quality assessment scores of program deliverables, ensuring they meet or exceed defined standards.
Team Performance:
Performance metrics for cross-functional teams, including productivity and collaboration effectiveness.
Continuous Improvement:
Implementation of process improvements and best practices, measured by the number of initiatives successfully adopted.

Desired Soft Skills:

Emotional Intelligence:
Ability to understand and manage your own emotions, and those of others, to foster a positive work environment.
Collaboration:
Strong team player with the ability to work effectively with diverse teams across different geographies.
Conflict Resolution:
Skilled in resolving conflicts and negotiating win-win solutions.
Time Management:
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Critical Thinking:
Ability to think critically and creatively to solve complex problems.
Resilience:
Ability to remain calm and focused under pressure, and to bounce back from setbacks.
Cultural Sensitivity:
Awareness and respect for cultural differences, with the ability to work effectively in a global context.

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Personal Settings

Program Manager- CCaaS

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Responsibilities:

Program Leadership:

Stakeholder Management:

Resource Management:

Risk Management:

Performance Tracking:

Continuous Improvement:

Compliance:

Financial Management:

Mentorship

Experience and Qualifications:

Education:

Experience:

Certifications:

Technical Skills:

Leadership Skills:

Communication Skills:

Analytical Skills:

Adaptability:

Negotiation Conflict Management:

Key Performance Indicators (KPIs):

On-Time Delivery:

Budget Adherence:

Stakeholder Satisfaction:

Risk Mitigation:

Resource Utilization:

Quality of Deliverables:

Team Performance:

Continuous Improvement:

Desired Soft Skills:

Emotional Intelligence:

Collaboration:

Conflict Resolution:

Time Management:

Critical Thinking:

Resilience:

Cultural Sensitivity:

More Jobs at Sprinklr