Program Coordinator

Pearson

4 - 8 years

5 - 10 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer Relations program coordination Process Improvement Customer Service Communication Skills Time Management

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relations Program Coordinator

Your Opportunity

Manage diverse inquiries from internal stakeholders related to candidates assessment experiences.
Understand and investigate customer inquiries
received via phone and email from the Customer Service team.
Collaborate with varied departments
to thoroughly investigate customer issues.
Utilize
customer relations skills to take ownership
of inquiries and deliver positive outcomes.
Contribute to
process improvement
by providing feedback and suggesting ways to avoid future customer issues.
Potentially engage with clients and assist with exciting projects.
Work a regular full-time schedule of 40 hours per week, 5 days per week.

Our Successful Candidate

Exceptional customer service skills
are a must.
Possess
excellent attention to detail
.
Take pride in your
professional communication ability
, both verbal and written.
Demonstrate
curiosity and the ability to investigate
and seek out answers across multiple technological platforms.
Possess strong
time management skills
and the ability to prioritize and multitask effectively.

Qualifications

Education:
High school diploma or equivalent level qualifications (minimum required). A Bachelor's Degree or equivalent work experience is preferred.
Experience:
Experience training, teaching, or coaching is desired.

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