Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Goibibo
>
Program Analyst - Deputy Manager

Program Analyst - Deputy Manager

Goibibo

3 - 8 years

11 - 17 Lacs

gurugram

Posted:6 hours ago| Platform:

Apply

Skills Required

funnel analysis sql program management customer experience python business acumen customer experience management customer segmentation performance review customer journey metrics analysis user acquisition ab testing performance analysis user management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Opportunity:

Role :

Level :

Location :

Function :

About the Role

Program Analyst Customer Experience,

What will you be doing

Writing SQL and Python code to extract, cleanse, and present data from multiple databases to enable faster decision-making.
Analyzing customer data to generate actionable insights that drive business and experience outcomes.
Applying basic data modelling techniques to support recommendations and predictive analytics.
Building and managing the customer experience roadmap with quarterly, half-yearly, and annual plans.
Enhancing customer journeys by reducing effort, minimizing interactions, and ensuring effective communication.
Driving process improvements within the guardrails of cost, quality, speed, reliability, and experience.
Owning and reporting key experience metrics such as NPS, CSAT, CES, and call ratios.
Collaborating with Operations, Product, Quality, and Fulfilment teams to highlight, prioritize, and resolve customer experience gaps.

Qualification & Experience

Engineering graduate from a reputed institute with
4 to 7 years
of prior experience in consulting or the travel industry in customer experience roles.
Proficiency in
SQL
and familiarity with Python.
Prior exposure to
customer experience data and metrics
such as NPS, CSAT, CES, etc.

Key Success Factors for the Role

Strong
data visualization skills
.
Logical, step-by-step
problem-solving approach
.
Ability to
quantify and prioritize problems
effectively.
Skill in
identifying input levers
and establishing correlations with output metrics.

More Jobs at Goibibo

Senior Product Analyst

Gurugram

3 - 8 yrs

INR 11 - 21 Lacs

Senior Business Manager - Surat

Lucknow, Jaipur, Surat

2.0 - 6.0 yrs

INR 5 - 10 Lacs

Senior Business Manager - Pune

Pune

2.0 - 6.0 yrs

INR 5 - 9 Lacs

Area Development Manager - Jaipur

Jaipur

5.0 - 7.0 yrs

INR 9 - 12 Lacs

Senior Business Manager - Jodhpur

Jodhpur

2.0 - 6.0 yrs

INR 6 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.