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Production support/Senior Consultant Specialist

Production support/Senior Consultant Specialist

Hsbc

5 - 7 years

4 - 8 Lacs

pune

Posted:4 hours ago| Platform:

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Skills Required

customer service payments operating systems dynatrace networking dbms monitoring tools sql production support technical support system grafana appdynamics incident management devops splunk shell scripting agile production engineering unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

Working closely with various stakeholders located in different places in the world, Providing Production engineering SRE support for the critical real time payments ( RTP and ACH ) for domestic in nature.
Working towards monitoring optimization and related too adoptions like AppDynamics, Grafana, Prometheus and Open Telemetry ( Otel ). Reviewing the alerts, INC and user queries for toil reduction and related automations.
Bring the SRE perspective and related modelling to overall Support aspect and INC management process. Reviewing, designing, and re-engineering processes with new technologies to improve performance,
Working on Problem management for the overall tech debt. Helping in read across and implement the takeaways from recent INC management outcomes.
Handling Major Incidents and drive the issues towards resolutions. Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Drive the engineering excellence by automation, observability, SRE and toil reduction. Doing overall capacity review and capacity management for production environment.
Working on change management when it comes for planning, scheduling and executing.

Requirements

Minimum 12 + years of experience in Production engineering. Should have minimum 5+ years of experience in Payment s domain.
Experience in managing critical Incident management and related ITIL process. Experience in Real Time Payments systems are added advantage. Added advantage if experienced in Finastra payments products like Finastras Fusion Global PAYplus (GPP)
Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines understanding of Unix and Shell scripting
Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands, Strong understanding of technology layers in application landscape, storage, OS, network, database, application
Technically inquisitive with progressive interest in modern engineering disciplines and techniques. Understanding of customers needs and delivering excellent customer service.
Experience in Agile/ DevOps environment and in assisting in production support. Ability to lead technical conversations with various technical support groups.
Experience of managing a wide spectrum of stakeholders and show ability to manage upwards. Should be flexible to work with Global team in follow the sun (FTS) model.
Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel).

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Hsbc

Financial Services

London

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Production support/Senior Consultant Specialist